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Description

This is a beginner-level training course for ServiceNow. With a duration of more than 11 hours, split into 9 sections, the course covers the topics that are required for ServiceNow admin certification.
For the instructions in this training course, the latest Vancouver Version is used and training will be in the latest Next Experience (UI 16 - Polaris).
All topics starting from table creation to building a workflow are covered in this course. An in-depth knowledge is provided at places wherever required, like Service Catalogs.
After completing this course and having good knowledge of the topics taught in this course, I believe, you will be able to complete the admin certification in ServiceNow with little preparation.
I have started the training from the basics, so, even if you are not aware of all the ITIL concepts, you will be able to understand this course on ServiceNow. But, having knowledge of IT principles would be helpful.
Once you successfully complete this course, you should be able to:
Get knowledge on configuring processes from scratch
Have Knowledge of the ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
Comprehend the Admin activities in ServiceNow
Understand Basic ITSM Processes
Understand the Basic User Interface and Navigation in ServiceNow
Create Tables, Fields, Form Layouts, Views
Understand the core working of ServiceNow - Tables and Records
Create and Administer Users, Groups and Roles
Understand Different Types of Dictionaries/Fields
Import Data into ServiceNow Tables
Configure Application Menus and Modules
Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules
Create Security rules (ACL) to restrict user access
Define Service Level Agreements in ServiceNow
Build Service Catalog Items, Record Producers, and Order Guides
Build Workflow to automate processes.
Create different Reports and add them to Dashboards in ServiceNow
Have a clear idea of Knowledge Management
Trigger Email Notifications and Events
Migrate Customizations from one instance to Another through Update Sets
I always believe in student satisfaction, if you have any questions on ServiceNow, feel free to post your question in the Q&A section, and I will surely respond :)
Who this course is for:
People who are looking for ServiceNow System Administrator Certification
Anyone who wants to become ServiceNow Administrator or ServiceNow Developer
Those who are starting their career in ServiceNow

What you'll learn

Get knowledge on configuring processes

Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam

Comprehend the Admin activities in ServiceNow

Understand Basic ITSM Processes

Understand the Basic User Interface and Navigation in ServiceNow

Create Tables, Fields, Form Layouts, Views

Create and Administer Users, Groups and Roles

Understand Different Types of Dictionaries/Fields

Import Data into ServiceNow Tables

Configure Application Menus and Modules

Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs

Build Service Catalogs, Record Producers, Order Guides and Workflows

Create Reports and Dashboards

Knowledge Management

Trigger Email Notifications and Events

Migrate Customizations from one instance to Other through Update Sets

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures
Expand All Sections
1-Introduction to ServiceNow
9
1.1-Introduction
1.2-Walkthrough of Udemy
1.3-What is ServiceNow
1.4-Release Cycle
1.5-Instances
1.6-Useful Links
1.7-Get Your Own Developer Instance (PDI)
1.8-Tables and Records
1.9-Quiz on Introduction of service now
2-Basics of ServiceNow
10
2.1-Introduction
2.2-Basic Components
2.3-Versions of User Interfaces
2.4-UI 16 vs Next Experience
2.5-Forms
2.6-Personalization Vs Configuration
2.7-Lists
2.8-Searches
2.9-Filters, Breadcrumbs, Condition Builder
2.10-Basics Of UI
3-User Administration
7
3.1-Introduction
3.2-Types of Users
3.3-Users, Groups, and Roles
3.4-Impersonation
3.5-LDAP
3.6-User Administration
3.7-User Administration
4-Tables & Columns
14
4.1-Tables & Columns - Introduction
4.2-Tables in Old way (Excel)
4.3-Tables in ServiceNow
4.4-Types of Columns
4.5-Dictionaries
4.6-Deeper understanding of tables
4.7-Update Sets
4.8-Plugins
4.9-Custom Applications (Scoped)
4.10-Tables and Column Names
4.11-Data Import - Process
4.12-Data Import
4.13-Update Sets
4.14-Tables And Columns
5-Core Configurations
12
5.1-Core Configurations - Introduction
5.2-Customizations Vs Configuration Vs Personalization
5.3-Scripting In SerivceNow
5.4-UI Policies
5.5-Client Script
5.6-UI Action
5.7-Business Rules
5.8-Data Policies
5.9-Script Includes
5.10-Which One to Use
5.11-Server & Client Objects
5.12-Core Configurations
6-General Configurations
10
6.1-General Configurations - Introduction
6.2-Application Menus
6.3-Access Controls (ACL's)
6.4-Events and Notifications
6.5-SLA, OLA, UC
6.6-Workflows
6.7-Flow Designers
6.8-System Properties
6.9-System Diagnostics
6.10-General Configurations
7-Core ITSM Applications
11
7.1-Core ITSM Applications - Overview
7.2-Overview of Incident, Problem, Change, CMDB
7.3-Service Catalogs - Basics
7.4-Service Catalogs - Catalog Items and Order Guides
7.5-Service Catalogs - Record Producers
7.6-Knowledge Management
7.7-Reports
7.8-Dashboards
7.9-Sharing and Scheduling Reports
7.10-History of Reporting
7.11-Service Catalogs
8-Custom application
14
8.1-Overview of the section
8.2-What We are Building
8.3-Requirements Analysis
8.4-Create Application and Tables
8.5-Phase 1 - Dictionaries, Layouts, Number Prefix
8.6-Phase 1 - User Management and Access
8.7-Phase 1 - Record Producer and Front End changes
8.8-Phase 2 - UI Actions, Notificaation, Business rule
8.9-Phase 2 - Flow
8.10-Testing and Troubleshooting
8.11-Reporting (Visualizations)
8.12-Final
8.13-Update Sets
8.14-Thank You