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The Complete Salesforce Certified Administrator Course + AI

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Salesforce Certified Administrator

The Complete Salesforce Certified Administrator Course + AI

Most In-Depth and Current Admin Course on this site - Two Admin Courses in One! Includes ChatGPT Prompt Library

4.5

(36663)

166593 enrolled on this course

Last updated 11/2021

None

₹ 3999.0

₹ 5499.0

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30-Day Money-Back Guarantee

Lessons

Quizzes

Duration

13 Hours

Skill level

Beginner

Language

English

Certificate

Yes

Full lifetime access

Yes

Description

The amount of information and concepts that you need to understand in order to pass the Administrator exam is massive. This course is the most in-depth and complete course you'll find and I encourage you to not settle for a lightweight course that glosses over or entirely skips key concepts that you need to know.
There are no shortcuts or magic bullets, so don't be fooled by someone selling you a happy/easy path. You are on the correct course right now and here you will learn all that you need and be well thoroughly equipped for the exam.
I also do not hold down a 'day job' but work daily in the platform to stay up to date and to teach you the latest on the platform. Those with a day job simply don't have the time to devote to keep their courses current and especially don't have the time or interest to go very in-depth. That's why they make the shallowness of their courses the main selling point.
Also, there is a better way to learn Salesforce now. And that better way is leveraging the power of ChatGPT to deepen and broaden your Salesforce learning and understanding. I am the only Salesforce instructor teaching how to use ChatGPT to prepare for certification exams.
The reason this is is because ChatGPT makes many certification prep and resume/job sites and services OBSOLETE.
You can now create your own practice test questions, study guides, flash cards, and even get massive help on your resumes and interview prep, LinkedIn presence and more, for free, with ChatGPT.
Rather than trying to hide this new reality from you, I am embracing this revolutionary technology to take your learning and potential earning to the next level.
That is why I recorded a brand new and updated version of this course to leverage the power of ChatGPT to help you prepare for and pass the Salesforce Certified Administrator Exam in record time!
It would have been much easier for me to leave my well-established, top-selling and top-ranking admin course alone and just update the title and subtitle like other instructors, but I care too much about your success to rest. So I opted to record the additional 225+ videos of close to 20 hours of additional video content to make this course as up to date as possible.
This course includes a ChatGPT Prompt Library. You can copy and paste all of the prompts I use inside this course into your own free ChatGPT account.
This ChatGPT Prompt Library will help you to learn the now in-demand skills for Prompt Engineering and Design!
With the power of ChatGPT you can now do amazing things such as creating apex code to mass update records, create formula fields, validation rules, and so much more.
You will now find new knowledge area sections in the front of this course where I use ChatGPT to show you how to create Practice Tests, Study Guides, Flashcards and many more study aids.
I have worked on the Salesforce platform for over a decade. I have helped hundreds of thousands of students attain one or multiple Salesforce certifications.
I have been teaching on the Udemy platform since 2016 and this is my fourth full revamp of this course. I continually work in the latest Salesforce release to remain current and am constantly updating this course.
In addition to 500+ in-depth video lessons inside this course, you will also find a Practice Test at the end of this course. It contains 60 questions, and is timed at 90 minutes. You receive Section Level Feedback, just like in the real test. I provide further details and explanations as to why your answers are either correct or incorrect.
Did you know that Salesforce is the 5th most in-demand IT skill on job postings worldwide? Now is a great time to learn Salesforce and change your career to the cloud.
This course is constantly updated to be current with the latest release of Salesforce.
"I'm at (Salesforce's) Destination Success right now and your course goes more in-depth than the classroom courses here, and for 1% of the cost!" - Ben L.
This Salesforce Certification Course and Instructor were recently featured in InfoWorld!
The Complete Salesforce Administrator Certification Course is for anyone interested in passing the Administrator Certification exam. This course is designed with the new Salesforce administrator in mind. I cover each section of the Administrator Study Guide in-depth, giving examples in the interface, as well as hands-on experience so you can apply the concepts you are learning.
After 60,000+ Survey ratings for my courses, the students have spoken:
"Are you learning valuable information?" 99.6% answered YES
"Are the explanations of the concepts clear?" 99.8% answered YES
"Is the instructor knowledgeable about the topic?" 99.9% answered YES
If you are interested in becoming a Salesforce Admin, take this course. Here are some recent reviews and feedback this course has received:
"Mike, your course was great! I took the Admin Essentials class by Salesforce in which my company paid over 2000 dollars for in person live training and the training did not come close to anything on the exam. Your course helped me to get properly prepped and covered all the pertinent aspects of the 201 exam in which I passed." ~ Harris L.
"Very well presented, excellent video quality, incredibly easy to follow. Covers more than what is necessary (not a criticism), Creator is a legend, I've contacted him multiple times and had a response within 5 minutes. Could not rate any higher ! Definitely the best choice out of the courses offered for this qualification. Amazing." ~ Paul R.
"I'm amazed that a training program of such great quality is available for such a reasonable price! Mike is a wonderful trainer and the material covered is excellent!" ~ Rick A.
"
Mike is awesome and learning so much so far! Mike thanks so much for the really awesome course! I am sure that when I take the admin exam soon that I will pass with flying colors!!" ~ James W.
"This is the best course so far. Thank you for your video." ~ Christian M.
"I have been using SF as a rep, not an admin and while I already had a working knowledge of the product and it's capabilities this is very insightful material and I have learned a lot of new things." ~ Alexis K.
Who this course is for:
This course is meant for people that are new to the Salesforce Platform.
Those with Salesforce experience will also benefit from this course as we go through each section of the Salesforce Administrator Exam Guide, teaching you not only core concepts, but providing hands on experience.
Anyone interested in studying for and passing the Salesforce Administrator Certification Exam will benefit from this course.
Anyone tasked with deploying Lightning Experience in their Salesforce instance.
Anyone interested in learning the Salesforce Platform from an experience Salesforce professional with over a decade of experience.
Anyone interested in using ChatGPT to enhance and expand their Salesforce knowledge

What you'll learn

Understand all of the core concepts on the exam in order to pass the Salesforce Administrator Certification Exam

Administer Salesforce Like a Pro

Deploy Salesforce Lightning Experience

Roll Out Salesforce Mobile

Use Salesforce Lightning

Learn from an Experienced Salesforce Professional

Learn how to use ChatGPT to enhance your learning experience

Use ChatGPT to create practice test questions and analyze Trailhead resources

Requirements

You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
No previous design experience is needed.
No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures

Expand All Sections

1-Introduction and Getting Started (with ChatGPT)

1.1-Introduction and Getting Started

1.2-Accessing and Understanding the Administrator Exam Guide

1.3-Course Prompt Library and Many Important Resources as You Start Your Journey!

1.4-Signing Up for a Free Salesforce Account

1.5-Signing Up for a Free ChatGPT Account

1.6-Logging Into Salesforce & User Interface Tour

1.7-Accessing and Understanding the Setup Menu

1.8-ChatGPT User Interface Tour

2-Configuration and Setup (with ChatGPT)

2.1-Configuration and Setup Introduction

2.2-Company Settings Fiscal Year

2.3-Switching Between Lightning and Classic Interface

2.4-Using ChatGPT to Analyze the Company Settings Learning Objective

2.5-Business Hours

2.6-Currency Management

2.7-Default Settings

2.8-Using ChatGPT to Analyze the User Interface Settings Learning Objective

2.9-User Interface Settings Explored

2.10-App Menu

2.11-GPT 3.5 VS. 4 and Error Detection

2.12-List Views

2.13-Global Actions - Logging a Call

2.14-Creating a New Global Action and Publisher Layout

2.15-Creating a Single Page App with the Lightning App Builder

2.16-Deactivating and Creating User Accounts

2.17-Maintaining and Logging In as Other Users

2.18-Freezing Users

2.19-Setup Audit Trail

2.20-Login Hours

2.21-Enabling the Enhanced Profile User Interface

2.22-Session Settings

2.23-Salesforce Sharing Model Overview - Guide to Sharing Architecture

2.24-Profiles

2.25-Permission Sets

2.26-Org-Wide Defaults

2.27-Role Hierarchy

2.28-Sharing Rules

2.29-Manual Sharing

2.30-Team Access

2.31-Overriding User Customizations

2.32-Creating a Lightning User Permission Set

2.33-Reports and Dashboard Folder Security

2.34-Restriction Rules

2.35-Profiles vs. Permission Sets

2.36-Permission Set Groups

2.37-Dissecting and Analyzing the Configuration and Setup Knowledge Area with ChatGPT

2.38-Creating Configuration and Setup Study Guide with ChatGPT

2.39-Dissecting and Analyzing Trailhead Trailmixes with ChatGPT

2.40-Dissecting and Analyzing Trailhead Trails with ChatGPT

2.41-Creating Configuration and Setup Practice Test Questions with ChatGPT

2.42-Dissecting and Analyzing Trailhead Superbadges with ChatGPT

3-Object Manager and Lightning App Builder (with ChatGPT)

3.1-Object Manager and Lightning App Builder Introduction

3.2-Using ChatGPT to Analyze Object Manager and Lightning App Builder Learning Objec

3.3-Object Manager Tour

3.4-Salesforce Standard Object Architecture and Relationship Model

3.5-Using ChatGPT to Generate Custom Object Ideas

3.6-Creating a Custom Object for Warranty Management of Assets

3.7-Creating a Custom Field - Lookup Relationships

3.8-Creating Asset Records and Adding Warranties

3.9-Introducing the Schema Builder

3.10-Reviewing Custom Page Layouts and Field Visibility

3.11-Creating Additional Custom Fields

3.12-Creating Date Fields

3.13-Creating Picklist Fields

3.14-Converting a Lookup Field to a Master-Detail Relationship

3.15-Adding Related Lists to Page Layouts

3.16-Using ChatGPT for Junction Object Ideas

3.17-Assignment: Creating a Junction Object

3.18-Review: Reviewing our Custom Object

3.19-Deleting Fields and Implications

3.20-Record Types and ChatGPT Examples

3.21-Renaming Page Layouts for Page Layout Assignments

3.22-Creating Lookup Filters By Record Type

3.23-Using ChatGPT to Create Formula Fields

3.24-Editing Page Layouts by Record Type

3.25-Using ChatGPT for Mass Assigning Account Record Types

3.26-Page Layout Assignments Review

3.27-Creating Rollup Summary Fields

3.28-Mass Updating Accounts Using a Rollup Summary Field

3.29-Account Type Field vs. Account Record Types

3.30-Lightning App Builder

3.31-Using the App Manager for Navigation Items and Home Tab

3.32-Analyzing the Object Manager and Lightning App Builder Knowledge Area w/ ChatGPT

3.33-Creating an Object Manager and Lightning App Builder Study Guide with ChatGPT

3.34-Using ChatGPT for the Object Manager and Lightning App Builder Section of the Ex

3.35-Using ChatGPT for the Object Manager and Lightning App Builder Trail Key Topics

3.36-Creating a Custom Business Process in Salesforce

3.37-Creating a Path for Our Custom Business Process

3.38-Adding a Path to a Page Layout

3.39-Using ChatGPT to Create Object Manager and Lightning App Builder Test Questions

4-Sales and Marketing Applications (with ChatGPT)

4.1-Sales and Marketing Applications Introduction

4.2-Core Marketing Components of Salesforce

4.3-Leads Creation Overview

4.4-Creating a Web to Lead Form

4.5-Using ChatGPT to Format Our Web-to-Lead Form

4.6-Lead Settings

4.7-Converting Leads

4.8-Custom to Custom Field Mapping to Prevent Data Loss During Conversion

4.9-Creating Custom Fields for Additional Lead Conversion Field Mapping

4.10-Setting Lead Source for Web to Lead Forms

4.11-Creating Queues for Leads

4.12-Creating Lead Assignment Rules

4.13-Creating Lead Processes

4.14-Creating Lead Record Types

4.15-Lead Status Field - Adding Values and Displaying Them Based on Lead Process

4.16-Lead Picklist Values Available for Editing

4.17-Adding Picklist Values to the Product Interest Picklist Field

4.18-Renaming and Aligning Lead Page Layouts with Record Types

4.19-Mass Updating Legacy Lead Records without Record Types

4.20-Avoiding Multiselect Picklists for Multiple Product Interest Leads

4.21-Creating a Second Picklist Field for Product Interest

4.22-Updating our Lead Page Layouts and List Views

4.23-Updating our Custom to Custom Field Mapping for Multiple Product Interests

4.24-Products and Pricing on Lead or Opportunity

4.25-Lead Scoring Options

4.26-Testing Lead Scores

4.27-Adding Lead Score to List Views

4.28-Lead Auto-Response Rules

4.29-Account Overview and Creating an Account Hierarchy

4.30-Associating Contacts to Multiple Accounts

4.31-Account Contact Relationship and Page Layout Adjustments

4.32-Opportunity Overview

4.33-Creating Sales Processes

4.34-Adjusting Stage Probabilities and Adding Stage Values to the Sales Processes

4.35-Home Page Assistant

4.36-Record Type Considerations and the Lead Conversion Process

4.37-Products and Pricebooks

5-Service and Support Applications (with ChatGPT)

5.1-Service and Support Applications Introduction

5.2-Primary Service Components of Salesforce Applications

5.3-Support Settings - Show Closed Status

5.4-Creating Support Processes and Case Record Types

5.5-Mass Updating Open Cases to Add Record Types

5.6-Editing Case Page Layouts and Assignments

5.7-Creating a Case Path

5.8-Displaying Our Case Path on a Lightning Page

5.9-Showing and Hiding Components Conditionally with the Lightning App Builder

5.10-Creating Dynamic Forms with the Lightning App Builder

5.11-Creating Console Applications by Cloning a Custom Non-Console Application

5.12-Service Setup Menu and Service Setup Assistant

5.13-Service Setup Assistant Results

5.14-Email-to-Case

5.15-Case Hierarchy and Related Cases

5.16-Case Queues

5.17-Web-to-Case

5.18-Using ChatGPT to Style Our Web-to-Case Form

5.19-Case Auto-Response Rules

5.20-Case Assignment Rules

5.21-Omni Channel for Advanced Case Routing

5.22-Case Escalation Rules

5.23-Case Escalation Rule Queue for Monitoring

5.24-Case Teams

5.25-Creating Predefined Case Teams

5.26-Enabling Salesforce Knowledge

5.27-Knowledge Record Types and Page Layouts

5.28-Adding Knowledge Sidebar to the Service Console

5.29-Experience Cloud Overview - Enabling a Digital Experience

6-Productivity and Collaboration (with ChatGPT)

6.1-Productivity and Collaboration Introduction

6.2-Activity Management Overview

6.3-Logging Calls

6.4-Creating Tasks and Marking Them Complete

6.5-Creating Events

6.6-Setting Email Deliverability and Sending Emails

6.7-Record Page Settings for Activity Timeline or Related Lists

6.8-Activity Settings

6.9-Creating a Chatter Post

6.10-Enabling and Disabling Chatter in Your Org

6.11-Chatter App and Important Features

6.12-Chatter Streams

6.13-Chatter Groups, Announcements and Engagement

6.14-Chatter Feeds Tracking and Adding the Chatter Tab, Publisher and Feed to a Page

6.15-Slack - The Future of Collaboration in Salesforce

6.16-Salesforce Mobile App Introduction

6.17-Salesforce Mobile App Configuration

6.18-Salesforce Offline

6.19-Salesforce Settings

6.20-AppExchange

7-Data and Analytics Management (with ChatGPT)

7.1-Data and Analytics Management Introduction

7.2-Data vs. Metadata

7.3-Data Export

7.4-Downloading and Installing Data Loader

7.5-Data Import Wizard

7.6-DataLoader.io

7.7-Mass Deleting Acquired Accounts Records

7.8-Mass Deleting Future Tasks Greater than One Year From Now

7.9-Restoring Records from the Recycle Bin

7.10-Using ChatGPT to Generate Sample Data

7.11-Using ChatGPT to Create a Python Fake Data Generator

7.12-Creating a Batch Apex Class to Mass Generate Contact Records

7.13-Estimating Your Organization's Code Coverage

7.14-Creating a Validation Rule to Enforce Positive Numeric Values Only

7.15-Making a Field Required Via a Validation Rule

7.16-Using ChatGPT to Generate Validation Rules

7.17-Duplicate Management And Duplicate Rules

7.18-Testing Your Duplicate Rule

7.19-Potential Duplicates Lightning Component - Standard Objects Only

7.20-Merging Duplicates

7.21-Duplicate Record Sets

7.22-Reporting on Duplicate Record Sets

7.23-Analytics - Reports and Dashboards Introduction

7.24-Creating a Tabular Report

7.25-Creating a Summary Report

7.26-Creating a Matrix Report

7.27-Creating a Joined Report

7.28-Creating a History Report

7.29-Subscribing to Reports

7.30-Creating a Dashboard

7.31-Subscribing to Dashboards

7.32-Dashboard Filters

7.33-Dynamic Dashboards and Running Users

7.34-Helpful ChatGPT Prompts for Reports and Dashboards

8-Workflow and Process Automation (with ChatGPT)

8.1-Workflow and Process Automation Introduction

8.2-Automation Home Page

8.3-Process Automation Settings

8.4-Workflow Rules, Actions and Retirement

8.5-Process Builder Actions and Retirement

8.6-Migrate to Flow

8.7-Flow Builder

8.8-Testing Our Flow

8.9-Types of Flows and Flow Templates

8.10-Flow Trigger Explorer

8.11-Which Automation Tool Do I Use?

8.12-Creating an Approval Process

8.13-Editing our Approval Process

8.14-Activating our Approval Process

8.15-Submitting a Record for Approval

8.16-Creating a Custom Hierarchical Relationship

9-Introduction and Getting Started (without ChatGPT Version Starts Here!)

9.1-Course Introduction and Getting Started

9.2-Signing Up for a Free Salesforce Account

9.3-General Housekeeping Items as We Get Started

9.4-Salesforce Administrator Exam Guide

9.5-Logging in to Salesforce

9.6-Switching Between Lightning and Classic User Interfaces

9.7-Accessing and Understanding the Salesforce Certified Administrator Exam Guide

9.8-Accessing Salesforce Help and Glossary

9.9-Setup Menu Tour

9.10-Salesforce from the Front-End - App Launcher

9.11-Understanding Record Details Page Layouts

9.12-Global Search - Performing Searches for Individual Records in Salesforce

9.13-Setup Screen Search Options

10-Configuration and Setup (w/o ChatGPT - Org Setup, User Setup and Security)

10.1-Configuration and Setup Introduction

10.2-Company Information Page

10.3-Setting an Organization’s Fiscal Year

10.4-Setting an Organization’s Business Hours

10.5-Setting Holidays for an Organization's Business Hours

10.6-Organization Currency Management

10.7-Activating Multiple Currencies in Your Organization

10.8-Enabling Advanced Currency Management

10.9-Managing Currencies and Dated Exchange Rates

10.10-Setting a Currency on an Opportunity

10.11-Organization Default Settings

10.12-User Interface Settings

10.13-App Menu and App Launcher

10.14-Search Settings

10.15-Creating and Filtering List Views

10.16-Kanban and Split List Views

10.17-Customizing a Home Page Layout

10.18-Themes and Branding

10.19-User Setup Introduction

10.20-Deactivating a User

10.21-Creating a New User

10.22-Creating Multiple Users and Assigning Licenses

10.23-Resetting a User Password

10.24-Resolving Locked User Accounts

10.25-Control Login Access Policies to Enable Logging In as Another User

10.26-Freezing a User

10.27-User Management Settings and GDPR

10.28-SalesforceA Mobile App for User Administration

10.29-Security and Access Introduction

10.30-Organization-Level Security and Access Overview

10.31-Organization Password Security Controls

10.32-Network Access and Setting Trusted IP Ranges

10.33-Device Activation - Formerly Identity Verification and History

10.34-Session Settings

10.35-User-Level Security & Access Overview - Security for the Individual

10.36-Profiles Introduction

10.37-Profile Settings in the Original Profile Interface

10.38-Enabling the Enhanced Profile User Interface

10.39-Login IP Ranges

10.40-Setup Audit Trail

10.41-Login Hours - What happens at 5:01 PM?

10.42-Profile Object Settings

10.43-Profile Tab Settings - On, Off and Hidden

10.44-Creating a Custom Profile

10.45-Custom vs. Standard Profiles

10.46-Permission Sets Introduction

10.47-Creating a Permission Set

10.48-Permission Set Groups

10.49-Setting Organization Wide Defaults

10.50-Roles and the Role Hierarchy

10.51-Adding and Editing Roles in the Role Hierarchy

10.52-Sharing Rules

10.53-Manual Sharing

10.54-Team Access

10.55-Adding the Case Team Related List to a Page Layout

10.56-Field Level Security from the Field Level

10.57-Field Level Security from the Profile Level

10.58-Viewing Field Accessibility

10.59-Where is this Used?

10.60-Public Groups

10.61-Delegated Administration

10.62-Folder Security

10.63-What are Restriction Rules and How Do They Work?

11-Object Manager and Lightning App Builder (w/o ChatGPT)

11.1-Object Manager and Lightning App Builder Introduction

11.2-Object Manager Overview

11.3-Schema Builder Introduction

11.4-Creating a Custom Object

11.5-Granting Access Using Hierarchies

11.6-Master-Detail Relationships

11.7-Lookup Relationships

11.8-Creating Custom Fields - Date, Currency and Long Text Area

11.9-Creating a Custom Object Record and Testing Our Custom Fields

11.10-Customizing Page Layouts - Enhanced Page Layout Editor

11.11-Disabling Caching in Lightning

11.12-Enabling Field History Tracking and Tracking Field Changes

11.13-Creating Picklist Fields

11.14-Setting Field Dependencies

11.15-Testing Field Dependencies

11.16-Creating an Auto-Number Field

11.17-Creating a Formula Field

11.18-Editing the Display Format of a Formula Field

11.19-Creating a Geolocation Field

11.20-Creating a Percentage Field

11.21-Creating a Checkbox Field

11.22-Creating a Multi-Select Picklist

11.23-Creating a Field Dependency with a Checkbox & Multi-Select Picklist

11.24-Creating a URL Field

11.25-Changing Data Types on Fields and Data Loss

11.26-Deleting and Restoring Fields

11.27-Creating and Customizing Page Layouts

11.28-Field Level Security at the Page Level vs. Field Level

11.29-Creating an Advanced Formula Field

11.30-Validation Rule for Percentage Field

11.31-Editing Related Lists

11.32-Record Page Settings - Grouped View and Full View

11.33-Default Activities View - Activity Timeline and Related Lists - Page Settings

11.34-Enhanced Related Lists and the List View Action Bar

11.35-Standard and Tile Related Lists

11.36-Business Processes for Standard Objects

11.37-Creating Record Types for Processes - Lead Record Types

11.38-Picklists Available for Editing by Record Type - Where is Status?

11.39-Page Layout Assignments by Record Type

11.40-Business Processes for Custom Objects Overview

11.41-Creating Record Types for Custom Objects

11.42-Lead Conversion Process Customization to Support Business Processes

11.43-Creating a Path on a Custom Object to Support Business Processes

11.44-Adding a Path to a Lightning Page

11.45-Relating a Standard Object (Case) to a Custom Object (Project)

11.46-Creating a Child Object

11.47-Upgrading to Dynamic forms

11.48-Junction Objects - Many-to-Many Relationships

12-Sales and Marketing Applications (without ChatGPT Version)

12.1-Sales and Marketing Applications Introduction

12.2-Salesforce Sales Cloud Data Model and ERD Diagram

12.3-Primary Marketing Components of Salesforce Applications

12.4-Leads Overview - Creating a New Lead Record

12.5-Adding Campaign Members to a Campaign

12.6-Web-to-Lead

12.7-Lead Assignment Rules

12.8-Revisiting the Salesforce Leads Process and Creating New Status Options

12.9-Lead Conversion Process

12.10-Lead Conversion Field Mapping - Custom to Custom

12.11-Lead Conversion Impact on Campaign Members

12.12-Campaign Hierarchy

12.13-Primary Sales Components of Salesforce Applications

12.14-The Sales Process, Opportunity Stages and Record Types

12.15-Adding Additional Opportunity Stages

12.16-Opportunity Record Type and Page Layout Assignments

12.17-Products and Pricebooks Overview

12.18-Creating a Pricebook

12.19-Relationships Between Products, Pricebooks and Opportunities

12.20-Product Scheduling - Revenue and Quantity

12.21-Adding Scheduling Fields to the Product Page Layout

12.22-Adding a Scheduled Product to an Opportunity

12.23-Enabling Collaborative Forecasting

12.24-Viewing Forecasts, Setting Forecast Range and Changing Forecast Currency

12.25-Forecast Impact

12.26-Setting Product Families

12.27-Customizable Campaign Influence

12.28-Adding Campaign Influence Related Lists to Campaign and Opportunity Page Layouts

12.29-Creating a Lightning App

12.30-Adjusting Utility and Navigation Items in an App

12.31-Contact Roles on Opportunities

12.32-Big Deal Alerts

12.33-Opportunity Settings, Splits and Teams

12.34-Similar Opportunities

12.35-Einstein Lead Scoring and Opportunity Scoring

12.36-Home Page Assistant

13-Service and Support Applications (without ChatGPT Version)

13.1-Service and Support Applications Introduction

13.2-Primary Service Components of Salesforce Applications

13.3-Support Settings - Show Closed Status

13.4-Support Processes

13.5-Case Record Types and Picklists Available for Editing

13.6-Editing Case Page Layouts and Assignments

13.7-Adding a Path to Cases

13.8-Service Console Customization

13.9-Service Setup Menu

13.10-Parent Case and Case Hierarchy

13.11-Case Assignment Rules

13.12-Case Queues

13.13-Web-to-Case

13.14-Case Auto-Response Rules

13.15-Case Escalation Rules

13.16-Monitor the Case Escalation Rule Queue

13.17-Enabling Surveys

13.18-Enabling Digital Experience (formerly Community, formerly Portal)

13.19-Creating a Site for Your Digital Experience

13.20-Email to Case

13.21-Case Teams

13.22-Case Closure Configuration

13.23-Creating a Close Case Quick Action

13.24-Salesforce Solution Management

13.25-Enabling Salesforce Knowledge

13.26-Setting Up Lightning Knowledge with a Guided Setup Flow

13.27-Creating Knowledge Articles

13.28-Knowledge Record Types and Page Layouts

13.29-Adding Knowledge to the Service Console

13.30-Using Knowledge Articles While Working Cases

13.31-Omni Channel

13.32-Chat with Customers

14-Productivity & Collaboration (without ChatGPT Version)

14.1-Productivity and Collaboration Introduction

14.2-Default Activities View - Related Lists vs. Activity Timeline

14.3-Activity Settings

14.4-Creating Tasks and Marking Them as Complete

14.5-Tasks Page Layout Customizations and Recurring Tasks

14.6-Event Management in Salesforce

14.7-Public Calendars, Sharing and Resources

14.8-Logging Calls in Activity Management and Creating Quick Text

14.9-Sending Email

14.10-Contact Activity Rolling Up to Primary Account

14.11-Creating a Chatter Post

14.12-Chatter App and Important Features

14.13-Chatter Feeds Tracking and Adding the Chatter Tab, Publisher and Feed to a Page

14.14-Chatter Publisher Actions

14.15-Chatter Security

14.16-Chatter Groups, Announcements and Engagement

14.17-Chatter Streams

14.18-Chatter Topics

14.19-Slack - The Future of Collaboration in Salesforce

14.20-Slack for Salesforce - Integrating Slack with Salesforce

14.21-Salesforce Mobile App Introduction

14.22-Mobile Quick Start Wizard

14.23-Update Your Lightning Apps for Mobile

14.24-Update Your Pages for Mobile

14.25-Salesforce Mobile App for Tablet

14.26-Mobile Navigation Menu

14.27-Mobile Branding

14.28-Mobile Notification Options

14.29-Salesforce Offline

14.30-Salesforce Settings

14.31-Creating a Custom Launchpad for the Salesforce Mobile App

14.32-Object Specific Quick Actions

14.33-Global Actions

14.34-Salesforce Lightning for Outlook Installation and Synchronization

14.35-AppExchange Introduction

14.36-AppExchange Tour

14.37-Installed Packages

15-Data and Analytics Management (without ChatGPT Version)

15.1-Data and Analytics Management Introduction

15.2-Data Export

15.3-Downloading and Installing Data Loader

15.4-Resetting Your Security Token and Logging into the Data Loader

15.5-Backing Up Data Using Data Loader

15.6-Restoring Records from the Recycle Bin

15.7-What Are the Buttons on the Data Loader?

15.8-Mass Updating Records and Field Mapping Using Salesforce Record IDs

15.9-Upserting Records Using the Data Loader and External ID Fields

15.10-Data Import Wizard - Upload Contacts via Fortune 500 CSV File

15.11-DataLoader.io

15.12-Mass Deleting Records

15.13-Mass Deleting Acquired Accounts Records

15.14-Ensuring Data Quality via Validation Rules

15.15-Data vs. Metadata

15.16-Duplicate Management

15.17-Testing Your Duplicate Rule

15.18-Potential Duplicates Lightning Component

15.19-Merging Duplicates

15.20-Duplicate Record Sets

15.21-Reporting on Duplicate Record Sets

15.22-Duplicate Rule Allow and Alert and Mass Inserts / Updates

15.23-Universal Picklists

15.24-Data.com Retirement and Lightning Data

15.25-Workbench and SOQL Queries

15.26-Analytics - Reports and Dashboards Introduction

15.27-Creating a Tabular Report

15.28-Creating a Summary Report

15.29-Adding a Chart to a Summary Report

15.30-Creating a Matrix Report

15.31-Creating a Joined Report

15.32-Installing Reports via the AppExchange

15.33-Summary Formulas and Row-Level Formulas in Reports

15.34-Adding a Bucket Column to a Report

15.35-Field History Report and Deleting Field History Change

15.36-Creating Cross-Filters

15.37-Changing a Report Format and What Happens

15.38-Creating Custom Report Types

15.39-Subscribing to Reports

15.40-Historical Trend Reporting

15.41-Reporting Snapshots

15.42-Sharing Model Impact on Reports

15.43-Creating a Dashboard

15.44-Joined Report Charts for Dashboard Components

15.45-Modifying Dashboards

15.46-Subscribing to Dashboards

15.47-Dynamic Dashboards and Running Users

15.48-Setting Decimal Precision in Dashboards

15.49-Dashboard Filters

15.50-Conditional Highlighting in Reports and Dashboards

15.51-Creating a Custom Home Page to a Lightning App

15.52-Tableau CRM Analytics Studio

16-Workflow / Process Automation (without ChatGPT Version)

16.1-Workflow / Process Automation Introduction

16.2-Automation Home Page

16.3-Creating Workflow Rules

16.4-Creating Immediate Workflow Actions

16.5-Testing Your Workflow Rule

16.6-Process Automation Settings

16.7-Creating Time-Based Workflow Actions

16.8-Time-Based Workflow Queue

16.9-Creating Email Alerts

16.10-Creating Classic Email Templates

16.11-Creating Lightning Email Templates

16.12-Creating Outbound Messages

16.13-Approval Processes

16.14-Submitting a Record for Approval

16.15-Approvals via Chatter

16.16-Introduction to Processes and the Process Builder

16.17-Creating Flows with the Flow Builder

16.18-Converting Workflow Rules to Flows

16.19-Installing Flows via the AppExchange

17-Webassessor Registration

17.1-Webassessor Registration and Scheduling an Exam

17.2-Taking the Exam – Online vs On-Site

18-Breaking In: Getting Experience

18.1-Grow Where You Are Planted

18.2-Volunteer for a Non-Profit

19-Test Taking Strategies and a 60 Question Practice Test

19.1-Test Taking Strategies to Improve Your Odds of Passing the First Time

19.2-Salesforce Administrator Certification Exam Guide Sample Question #1

19.3-Salesforce Administrator Certification Exam Guide Sample Question #2

19.4-Salesforce Administrator Certification Exam Guide Sample Question #3

19.5-Salesforce Administrator Certification Exam Guide Sample Question #4

19.6-Practice Test

19.7-Bonus Lesson

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