Decision Making: Solve Problems with Emotional Intelligence

How effective are you at processing information from your environment and using emotion to drive your decision making?
How rational and objective are you in problem solving and decision making?
From the decision to rise in the morning to the decision go to close your eyes and go to sleep at night, you are constantly solving problems and making decisions.  Throughout each day you are confronted with a variety of
problems and decisions
that require a
rational
,
thoughtful response
underpinned with good
emotional awareness
.
This course is about
proactively working towards solutions
that help you to
make timely decisions
as you solve work problems to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.
Good decision making
means that you can grasp problems and mindfully devise effective solutions. It means that you can
deal realistically with situations
as they arise and
manage emotions and impulses
that may disrupt effective decision making.
Both
creativity
and
mindfulness
form a basic part of
solving problems
along with
intuition
. Intuition is a decision making process that is often overlooked in business. Applied in a mindful way, and used well, it can add richness and speed to developing realistic solutions to problems.   
Critical thinking 
to work in an emotionally intelligent manner forms a major component of the skills of decision making to overcome unconscious bias.  This is covered in detail within the course.
The course is based around the
Decision Making
component of Reuven Bar-On's comprehensive assessment of emotional intelligence.  You do not need any knowledge of this model or about emotional intelligence to take the course. 
(It is important for me to stress that I have no commercial affiliation with Reuven Bar-on and the EQ-i 2.0 assessment.)
This course is a standalone course for anyone interested in understanding how to solve problems and make good quality decisions more effectively.  It forms part of a comprehensive course that explores
emotional intelligence
in more depth.
The course covers the ways to stimulate creativity and looks in detail at the fashionable business technique of mindfulness.  Within this course, mindfulness is applied to decision making.
You'll receive all the information that you need and will be
coached
using
loads of practical hints
that you can use straight away.
The course is made up of a series of lectures and contains course notes. There are a series of interactive
practical activities
 that involve some interaction with other people and some reflection.
The course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training. It forms part of our
advanced emotional intelligence course
endorsed by the
Institute of Leadership and Management
.
By completing this course, you will be able to
Identify how to make better decisions through critical thinking and creative problem solving
Recognise and remove barriers to creativity to foster an innovative work environment producing practical solutions
Discover ways to move beyond familiar ways of thinking and seeing the world
Investigate new ways of listening, leading, responding, and innovating
Use mindfulness to evaluate all attributes of the different options available and make more informed decisions
PLEASE NOTE - This course is 
NOT
 for you if you are not prepared to work through the practical activities that make up a fundamental part of the course.  Your decision making cannot be developed just by watching the video lectures.  It requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I'm afraid that you won't get the best from the course unless you are prepared to do this.
There are
EIGHT 
practical activities included within the course that are designed to help you to develop your decision making capabilities.  These are
Reflecting about the Emotional Intelligence Course
Assess your Decision Making
Understanding your Reality
Problem Solving with SCAMPER
Impulses and Gratification
Mindfulness: What Affects your Energy?
An Exercise in Critical Thinking
Learning Review
For example, by completing the practical activity "
Problem Solving with SCAMPER
" you will enable to come up with new ideas when you're trying to develop or improve a product or service.
This course is being continually refined and updated to ensure it remains current and relevant.
The course contains a series of Lightbulb Moments resource cards, which have been created to provide you with handy reminders of key points around topics covered within the course.
All PDFs can be completed online and are Section 508 / ADA Accessibility compliant.
All videos are High Definition recorded in 1080p.
All videos have grammatically correct English captions.
Latest update - August 2024
Who this course is for:
This course will support the development of your emotional intelligence by helping you to make better quality decisions. It will be of interest to anyone who is looking to develop their problem solving and decision making skills. It will help you to understand your reality and how it differs from others, how your emotions can influence your impulses, and how you can use mindfulness and creativity to drive your decisions and solve problems.
This course will NOT give you quick fixes or answers to your problems but help you in developing your capability to do this for yourself.