ITIL 4 Foundation Summary

ITIL 4 Foundation
is the entry-level certification, offering candidates a general awareness of the key elements, concepts, and terminology used in ITIL 4 for modern IT-enabled service management.
ITIL® is the world’s most popular framework for IT Service Management, offering a renewed focus on value-driven practices and the optimization of IT Services.
Aiming to familiarise you with ITIL® Guiding Principles, the Four Dimensions of Service Management, and the Service Value Chain
What does the course cover?
Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Know the purpose and key terms of 15 ITIL practices
Understand 7 ITIL practices
Is the course right for me?
ITIL®4 Foundation is suitable for:
Those who require a basic understanding of the ITIL framework
Those who want to understand how ITIL can be used to enhance IT service management
IT professionals or others working within an organization that has adopted ITIL.
WHY STUDY THIS COURSE
Learn about ITIL® 4 which is built on the established core of best practice in the ITIL guidance, and be prepared to sit the ITIL 4 Foundation Certificate exam.
ITIL is the most widely adopted approach for IT Service Management in the world. ITIL 4 provides a practical and flexible approach to moving to the new world of digital transformation and embracing an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Who this course is for:
Those who require a basic understanding of the ITIL framework.
Those who want to understand how ITIL can be used to enhance IT service management.
IT professionals or others working within an organisation that has adopted ITIL.