Mastering ITIL 4: A Free Crash Course in the 4D & Governance
Navigating the 4D and Governance of IT Service Management
Description
Hey there! Are you interested in learning about the four dimensions of service management in ITIL 4? Look no further than "Mastering ITIL 4: A Free Crash Course in the 4 Dimensions & Governance"!
In this course, I'll take you through the basics of organizations and people, value streams and processes, information and technology, and partners and suppliers Plus Governance- all in a way that's easy to understand and apply. I'll cover practical examples and real-world scenarios to help you get a better understanding of how to integrate the four dimensions into your IT service management approach.
Furthermore, there's a quiz at the end of the course with 10 real exam-like questions to help you test your knowledge of the four dimensions. This will give you a chance to see how well you understand the material and identify areas where you may need to review.
While this course won't guarantee you'll pass the ITIL 4 Foundation certification exam, it will definitely give you a boost in answering four dimensions-related questions. Whether you're just starting out or looking to refresh your knowledge, "Mastering ITIL 4: A Free Crash Course in the 4 Dimensions and Governance" is a great resource for anyone interested in IT service management.
So come on, join me and let's dive into the four dimensions together!
Who this course is for:
This course is designed for IT professionals and anyone interested in learning about the ITIL 4 framework and its 4 dimensions. It is particularly suited for those who are new to IT service management, such as IT support staff, IT managers, business managers, and students. It is also suitable for those with some experience in IT service management who wish to refresh their knowledge and learn about the latest version of ITIL. Whether you are looking to enhance your career prospects or simply expand your knowledge of IT service management, this course will provide you with the essential knowledge and skills to succeed.
What you'll learn
Requirements
- You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
- No previous design experience is needed.
- No previous Adobe XD skills are needed.
Course Content
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