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Description

Most of us want to get better at talking. But the REAL power tool for influencing others, leading, collaborating, having an impact, and being an an-all-around-better person is
Active Listening
. While regular listening can look like being blank and silent, Active Listening is engaged, creative, and responsive.
In this course, you will gain both the internal awareness and external skill-set that are the foundation of Active Listening. You will be able to have
far more satisfying, interesting, successful conversations
.
I created this
practical 
Udemy course for you--filled with my unique insights from starting out as a terrible listener to now being a professional listener, a Master Certified Coach. I’ve been teaching people how to listen actively for twenty years now and these skills are both learnable and priceless. My course is packed with real-world examples that demystify and simplify what to pay attention to so you can be a great listener.
Good News!
You can interrupt!
You can have short (not drawn-out & boring) conversations!
You do not have to provide answers or fixes or expertise!
You don’t have to even like your conversation partner!
Selfishly, I have found that being a great Active Listener makes other people more interesting. We’ll all be more fascinated with each other if we have more great listeners in the world.
Come join in the fun!
CPE (Continuing Professional Education)
Learning Objectives
Define active listening.
Distinguish between Level 1 and Level 2 listening.
Describe the mindset behind active listening.
Explain behaviors that lead to active listening.
Recognize non-verbal cues that provide additional information when communicating.
Describe the importance of reflecting back and ways to do so.
Identify 5 Powerful Questions for deeper listening.
For additional information, including refunds and complaints, please see
Udemy Terms of Use
, which is linked from the footer of this page.
For more information regarding administrative policies, please contact our support using the
Help and Support
link at the bottom of this page.
Who this course is for:
People who want to:
Reduce the number of frustrating situations & conversations they face
Increase the chances of satisfying collaboration, learning, & connecting
Manage successful interactions with both direct reports and the boss

What you'll learn

Identify & overcome common habits of reacting (that are not really listening!)

Shift attention from your own thoughts over to the speaker (for that’s what the speaker cares about!)

Develop, & practice, observing the speaker’s words and energy (as they are communicating so much!)

Use simple “starter” phrases to reflect back (because then the speaker trusts you really are listening)

Improve your ability to notice a speaker’s emotions (so they feel you “get it” and understand them)

Unleash your natural curiosity with powerful questions (that expand clarity, value, and connection)

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures
Expand All Sections
1-Why Active Listening?
5
1.1-Introduction
1.2-"Talk is cheap!"
1.3-Active Listening is a Power Tool
1.4-Concerns You May Have
1.5-Exercise: Good Listener / Bad Listener
2-Automatic Listening Habits
5
2.1-Level One Listening
2.2-Overcoming Habits that Block Listening
2.3-The ME Channel in Action
2.4-Exercise: Your Level One Listening Habits
2.5-CPE Review Quiz: Section 2
3-Mindsets
4
3.1-Unconscious Mistakes
3.2-Listening as Support
3.3-Exercise: Your Listening Mindset
3.4-CPE Review Quiz: Section 3
4-Level Two Listening
5
4.1-Focusing Your Attention
4.2-The Content/Words
4.3-The Mood/Energy
4.4-Exercise: Shifting to Level Two Listening
4.5-CPE Review Quiz: Section 4
5-Noticing All the Treasure
5
5.1-We Are Not Invisible
5.2-Non-Verbals & More
5.3-You Do Not Have To Be Right!
5.4-Exercise: Guessing Game
5.5-CPE Review Quiz: Section 5
6-Reflecting Back
6
6.1-Paraphrasing/ Summarizing
6.2-How To Say It
6.3-Impact on the Speaker
6.4-Bring In Creativity
6.5-Exercise: Saying It Out Loud
6.6-CPE Review Quiz: Section 6
7-Helpful Habits
5
7.1-Volume Knobs
7.2-Time & Place Matters
7.3-Interrupting Well
7.4-Exercise: Interrupting Is Engagement!
7.5-CPE Review Quiz: Section 7
8-Developing Empathy
5
8.1-What is Empathy
8.2-Steps Toward Empathy
8.3-Listening for Emotions
8.4-Exercise: Identifying Emotions
8.5-CPE Review Quiz: Section 8
9-Asking Questions
5
9.1-Powerful Questions
9.2-Examples of Powerful Questions
9.3-GROW & Powerful Questions
9.4-Exercise: Questions Only!
9.5-CPE Review Quiz: Section 9
10-Helpful Curiosity
5
10.1-Misinterpretation
10.2-Antidote for Judgment: Curiosity
10.3-Many Shades of Curiosity
10.4-Exercise: Wonderment
10.5-CPE Review Quiz: Section 10
11-Conclusion: The Impact of Active Listening
5
11.1-Connecting With Others
11.2-Further Fun
11.3-Bonus Lecture
11.4-Practice Exam for CPE Assessment
11.5-CPE Qualified Assessment