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Description

Do you work in a global business, with people from different cultures and countries? Want to improve your communication skills? Then I designed this course for you.
Based on over 10 years of coaching people in over 160 multinational companies from around the world.
No waffle. No fluff. No time wasting.
Just the skills you need. Explained with examples. Supported with tools. Followed with practice and reflection.
My focus is on making training PRACTICAL. I wrote a book about how to make training PRACTICAL. I even have a highly rated course on how to make training PRACTICAL here on Udemy (check my profile for more information). And my goal with this course is to make it PRACTICAL.
Every section of this course includes:
- BUSINESS Related Case Studies - Based on situations REAL people have faced working in the global workplace
- PRACTICAL Tools, Techniques and Tips - Actual solutions to the challenges you will face working in the global workplace
- Workbooks - To download and use for reference
- Practice and Reflection Exercises - Because the ONLY WAY TO LEARN is by practicing and reflection
In fact, don't think of this as a course. Think of it as a RESOURCE. You choose the sections that are most relevant to you at this time.
Every section is focused on a particular communication skills challenge you will face at work. Challenges like:
- Influencing and Persuading Your Stakeholders
- Writing Emails That Get Replies
- Presenting with Confidence
- Navigating Cultural Differences
- Managing Conflict
- Having Difficult Conversations
Each section presents skills you need for these challenges. They come with examples based on real people I have worked with. They explain why the skill is important and how it works. They give you practice and reflection opportunities.
My goal is to get you OFF this course and out practicing in the REAL WORLD as quickly as possible. Because it is only when you try things in the real world that the REAL learning begins.
I sincerely hope you find this to be a valuable resource. And please don't hesitate to contact me if you have any questions or reflections you would love to share.
All the best,
Jamie Dixon
Who this course is for:
People who work in an international business environment and want to improve communication skills

What you'll learn

How to influence

How to write emails that get replies

How to present with confidence

How to communicate with different cultures

How to manage conflict

How to have difficult conversations

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures
Expand All Sections
1-Welcome!
1
1.1-Welcome to Communication Skills for the Global Workplace
2-Communicating with and Influencing Your Stakeholders
13
2.1-Communicating with and Influencing Your Stakeholders Introduction
2.2-Building Trust
2.3-Building Goodwill
2.4-Effective Listening
2.5-Active Listening Behaviours
2.6-Active Listening - Quiz
2.7-Building Rapport
2.8-Mirroring and Matching
2.9-Pacing and Leading
2.10-Rapport, Mirroring and Matching and Pacing and Leading - Quiz
2.11-Asking High Gain Questions
2.12-Asking High Gain Questions - Quiz
2.13-Communicating with and Influencing Your Stakeholders Summary
3-Email Communication
16
3.1-Introduction to Email Communication
3.2-What to Think About Before You Write
3.3-A Winning Template for All emails
3.4-Planning and Structuring Your Emails - Quiz
3.5-Writing Clearly
3.6-Writing Clear Paragraphs
3.7-Writing Clear Sentences
3.8-Editing for Clarity
3.9-Improving Readability
3.10-Writing Clearly - Quiz
3.11-Adjusting Written Tone
3.12-Task Vs Relationship Language
3.13-Strong Vs Weak Language
3.14-Positive Vs Negative Language
3.15-Adjusting Written Tone - Quiz
3.16-Email Communication Summary
4-Presenting with Confidence
36
4.1-Introduction to Presenting with Confidence
4.2-Why We Get Nervous
4.3-Managing the Nervous Cycle
4.4-Managing Our Nervous Reactions
4.5-Managing Nerves - Quiz
4.6-Presenting On the Spot
4.7-Structuring Your Thoughts
4.8-Getting to the Point
4.9-Practice Presenting On the Spot
4.10-Presenting On the Spot - Quiz
4.11-Presenting with Confident Body Language
4.12-Making Eye Contact
4.13-Using Gestures
4.14-Keeping Your Posture
4.15-Staying Grounded
4.16-Evaluating Your Body Language
4.17-Practice Presenting with Confident Body Language
4.18-Presenting with Confident body Language - Quiz
4.19-Presenting with Confident Voice Control
4.20-Throwing Your Voice
4.21-Slowing Down
4.22-Speaking with a Lower Tone
4.23-Making Your Voice Flow
4.24-Evaluating Your Voice Control
4.25-Practice Presenting with Confident Voice Control
4.26-Presenting with Confident Voice Control - Quiz
4.27-Handling Difficult Questions
4.28-Directly Answer
4.29-Delay It
4.30-Clarify It
4.31-Return It
4.32-Divert It
4.33-Reframe It
4.34-Summary of Handling Difficult Questions
4.35-Handling Difficult Questions - Quiz
4.36-Improving Your Presentation Skills From Here
5-Communication Skills for Navigating Cultural Differences
8
5.1-Communication Skills for Navigating Cultural Differences Introduction
5.2-The Email Challenge
5.3-Reviewing Your Email Challenge
5.4-Communicating Across Cultures
5.5-Building Trust Across Cultures
5.6-Disagreeing Across Cultures
5.7-Navigating Cultural Differences - Quiz
5.8-Communication Skills for Navigating Cultural Differences Summary
6-Managing Conflict
6
6.1-Introduction to Managing Conflict
6.2-5 Ways of Managing Conflict
6.3-5 Ways of Managing Conflict - Quiz
6.4-Escalative and De-Escalative Behaviours
6.5-Escalative and De-Escalative Behaviours - Quiz
6.6-Managing Conflict Summary
7-Assertive Communication Skills for Difficult Conversations
7
7.1-Assertive Communication Skills for Difficult Conversations Introduction
7.2-Exchanging Opinions
7.3-Saying "No"
7.4-Giving Feedback
7.5-Responding to Criticism
7.6-Assertive Communication skills for Difficult Conversations - Quiz
7.7-Assertive Communication Skills for Difficult Conversations Summary
8-Before You Go
1
8.1-Final Message