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Description

Welcome to Digital Diversity and Cross-Cultural Communication Skills!
In today's global and digital world, successful cross-cultural communication is crucial, especially in virtual and hybrid work settings.
In this course, we will also focus on developing
empathetic listening
skills, a critical component of successful cross-cultural communication.
This course will provide you with
step-by-step skills
to operate effectively in a digital and diverse world and bridge the cross-cultural communication gap.
Our community of participants shares the challenges of
engaging employees and managing talent
at a distance, and you will learn the step-by-step skills that deliver results right away.
You will learn to increase engagement, lift participants' contributions,
overcome resistance to digital meetings
, and build bridges to connect with anyone, anywhere, anytime.
This course will teach you how to
transform digital teams into flywheels of scalable success
.
"If you want to go fast--go alone. If you want to go far--go together!"
"You cannot shake a fist with a closed mind." -
Indira Gandhi, former Prime Minister of India
Join us now and become a digitally diverse team member and cross-cultural communications professional!
*As an assurance of my commitment to your satisfaction, I offer a complete refund of your purchase within a 30-day window. My goal is to provide you with an exceptional learning experience, and if for any reason you are not completely satisfied with the course, I am happy to issue a full refund. This risk-free policy is in place to ensure that you can enroll with confidence, knowing that your investment is protected.
Who this course is for:
Project managers & leaders, Diversity and Inclusion managers, HR & trainers, global businesses, corporations, organizations, emergency and disaster relief teams, international development project teams, multi-cultural communities, community service personnel including police services.
Tech or Design Teams, & Managers, Auditors, Bankers, Finance, ESG Compliance, Security, technology teams and HR Learning.
Knowledge Workers, Remote teams, Virtual teams, business professionals and online or digital entrepreneurs expanding beyond borders and connecting to a global marketplace.
Bloggers and communicators connecting across generations and with messages aimed at stakeholders worldwide.
Project managers and team leaders, virtual team members
Teleworkers and teleconference teams, distributed teams.
Community services including police and security services.
Community and Association managers, Non-governmental Organization experts, International Development experts, International students, global businesses, corporations, organizations, emergency and disaster relief teams, international development project teams, multi-cultural communities,

What you'll learn

If you want to go fast, go alone. If you want to go far, go together. (Ancient African Proverb) Learn to design dynamic, diverse, digital teams.

Transform digital teams into flywheels of scalable success. Increase engagement, lift performance, aim communications and hit your target stakeholders.

You will create a collaborative digital corporate culture that is coherent & congruent across remote or blended teams.

Create resilient, long-lasting relationships beyond borders, time zones, language barriers that deliver results together.

Build responsive, creative and productive teams who deliver results and moves the needle.

Implement a Communications Matrix with specified channels, media, frequency, and messages for your target audiences.

You'll earn high dividends by investing in two digital currencies: Talent and Technology

Learn individual's communication styles to move people from reactive to proactive and lift performance by learning the 5 dysfunctions of teams.

How to use specific communications tools effectively to hit your target market with the right message via the right medium at the right time

Coach your teams to identify the cultural challenges of distinct country, corporate, and generational cultures.

Set priorities and manage time to lift productivity and eliminate procrastination

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures
Expand All Sections
1-Meet Your Instructor
7
1.1-Introduction
1.2-Grasshopper
1.3-Non-Verbal communications examples
1.4-Country and Corporate Cultural Codes and Definitions
1.5-Learning Objectives
1.6-What Return On Investment (ROI) Does Corporate Culture Deliver? Zappos Case
1.7-Activity Step by Step ACTIVITY
2-Section 1
8
2.1-CIC equation
2.2-Cross-Cultural Communications means different things to different people
2.3-RAS--How We Process the Tsunami of Cultural Experience
2.4-Inventory Culture Characteristics in Your Work Place--ACTIVITY
2.5-Identify Define Diversity at Work--ACTIVITY
2.6-MANAGING DIVERSITY AND MAKE YOUR ACTION PLAN--ACTIVITY
2.7-Motivation & Maslow's Universal Needs, HBS
2.8-Empathy
3-CROSS CULTURAL COMMUNICATIONS ACROSS COUNTRY & Corporate CULTURES
10
3.1-HOFSTEDE'S HIGH & LOW COUNTRY CULTURES 5 DIMENSIONS
3.2-High Context = Emotional Quotient, Low Context = Rational or Intellectual quotie
3.3-Dimension one: Power Distance Index
3.4-Dimension two: Masculinity Femininity Index
3.5-Dimension three: Long Term & Short Term Index
3.6-Dimension four: Indulgence & Restraint Index
3.7-Dimension five: Uncertainty & Avoidance Index
3.8-Decision making Styles across multi-cultural teams
3.9-Communicating Across Generations
3.10-Introduction to Four Situation Leadership Styles Leading Multi-Cultural Teams
4-ATTITUDES, VALUES AND COMMUNICATION TOOLS
4
4.1-Attitudes, Listening Skills, and Communications Congruence
4.2-Cultural Values Checklist ACTIVITY--Nine questions
4.3-Develop and Deploy your Communications Charter--ACTIVITY
4.4-Communications Matrix--ACTIVITY
5-CONFLICT COMMUNICATION, COACHING TOOLS AND STRATEGIES
12
5.1-Identify the 5 Conflict Communication Styles
5.2-Reflection and Conflict Resolution ACTIVITY
5.3-TECHNIQUES TO RESOLVE CONFLICTS
5.4-Diversity Making Connections and a Plan of Action
5.5-Lancioni's Five Dysfunctions of a Team
5.6-The STOP Technique to Stop Conflict and Redirect For Better Outcomes
5.7-Dealing with Discrimination
5.8-Coaching and Mentoring
5.9-The GROW Coaching Model and ACTIVTY
5.10-The MAGNET Coaching Model ACTIVITY
5.11-Tips for Tapping into the Global Talent Pool
5.12-CONCLUSION
6-Empathetic Listening: Engaging Others and Improving Relationships
9
6.1-Intro to Listening
6.2-Three Levels of Listening
6.3-LISTEN Method: L
6.4-LISTEN Method: I
6.5-LISTEN Method: S
6.6-LISTEN Method: T
6.7-LISTEN Method: E
6.8-LISTEN Method: N
6.9-Conclusion