Knowledge Base & Wiki Basics & Fundamentals -With Confluence

If you’re interested in learning how to more effectively manage, create or contribute to a knowledge base or a Wiki than this course is for you. I designed it specifically for individuals who are
first time knowledge base users
wanting to learn these skills, but individuals who have been tasked with
managing, maintaining and updating knowledge bases
will also benefit from the course.
No prior knowledge base experience is necessary - this course covers ALL the basics!
The lessons learned here can be
applied to any knowledge base or wiki.
The course, however, provide
hands-on learning
using Confluence (from Atlassian), which is a widely used knowledge base (and offers free version!).
We’ll cover fundamental aspects of knowledge bases, including
planning
,
processes
and
features
.
Planning

includes
Understanding your audience and their needs
Determining what content you'll need to meet hose needs
Designing a structure to encourage browsing and support search
Processes includes

Content audits and how they help keep your content fresh
The importance of publication workflows to ensuring new content meets your standards
How to engage your audience to use and contribute to your knowledge base
Features

includes
Learning how to develop and deploy templates to standardize content
The importance of labels and how they drive search and they automate some tasks
Why good titles and headers are critical to your success
Who should take this course
Knowledge base admins or managers
- This will help round-out your knowledge and help build better experiences
Anyone who contributes to a knowledge base
- Anyone adding information to a knowledge base will benefit from understanding these basics
Team managers
- Managers will benefit by understanding how to structure their team's knowledge, reducing friction and speeding up work
Individuals using a knowledge base
- Folks using a knowledge base will benefit by understanding how they're setup, and how to more easily find information.
Product managers -
Product managers will benefit by being able to setup repositories for their engineering / development teams, as well as customer-facing groups
This course also includes
hand-on activities
, including documenting your knowledge base structure in
LucidChart
(a free tool for diagramming processes), and
setting up a live knowledge base
in
Confluence
(a free and widely used knowledge base!) so you can get some experience using these tools.
Hands-on activities include
Making and managing templates in Confluence
Using LucidChart to diagram your knowledge base structure
Creating that knowledge base structure in Confluence
Applying and maintaining labels in Confluence
Learning how a number of Confluence Macros work
Please join me in this course and start improving your knowledge base today!
Who this course is for:
Individualscurious learn fundamental planning processes to set themselves up for success
Individuals curious to learn fundamental processes necessary for a successful knowledge base
Contributors to a knowledge base who want to learn how to more effectively contribute new content
Confluence Space Admins who want to learn to setup and maintain a successful knowledge base