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Description

Note: at the suggestion of students, I have changed the title of this course to reflect its value for all managers, new or experienced. These are the essential management skills whether for a new team leader or a senior manager.
The Challenge: 
Most new managers have the technical skills to succeed. What they often lack is the skill of managing, motivating and developing their employees. This course will provide those skills that are essential to your success as a manager.
This course is organized around three critical blocks of skills: First, managing and motivating individuals; second, leading high performing teams; and third, engaging their people in the continuous improvement of work processes. If a you can master these skills your success is virtually guaranteed. These skills are important for EVERY level of management. It is a good refresher for middle and senior managers as well as new managers.
The lessons in this course are strongly influenced by the instructor's extensive background in lean management and in developing high performing teams. The course is ideally suited for new managers in companies wanting to develop lean culture. It is also perfect for young entrepreneurs who are just beginning their journey as managers. The instructor has 45 years of experience training managers and building a culture of teamwork at companies like Honda, Shell Oil, Corning, Honeywell and many others.
Action-Learning:
This course is structured to facilitate the relationship between the new manager and a coach. There are thirteen exercises that ask the student to put the lessons to work with their team or practice with their coach. The instructor employs an "action-learning" model, recognizing that the best learning occurs from applying the lessons to the student's real work situation, and from receiving feedback from a coach. It is intended as a comprehensive model and curriculum for new managers. 
Recognition and Celebration:
When you complete this course, you will receive a certificate of completion from Udemy. However, this is a demanding course and you are asked to demonstrate competence in managing people, teams and processes. The instructor believes that you deserve more recognition. If you complete the assignments and send a portfolio of completed assignments to the instructor you will be recognized with a
Green Belt certification
by the Institute for Leadership Excellence; and, the author will send you ebook copies of his three most recent books on coaching, team leadership, and developing lean organization and culture. You deserve it!
In this course the instructor speaks to the needs and experience of newly promoted managers and entrepreneurs. 
I recently received the following message from one of my students who just completed this course: 
"Good morning Larry. I just finished your course and I did leave
a review but just wanted to message you, to tell you, thank you for the course.
I mentioned on the review but the company I work for went from a complete zoo
to a respectable place to work in just under 2 months and it was mainly because
of this course and your info. People have complemented me on the great job I
have been doing and I do owe it to you so thank you! I will be doing your other
course and you should continue doing more courses because you are a great
teacher!" Kevin Mohammed
Who this course is for:
New managers or recently promoted managers who want to learn the basic skills of managing people, leading teams and improving work processes.
Any manager wanting to improve their people management skills.
Technical or other employees seeking future leadership positions.

What you'll learn

Motivate your employees and create high engagement and empowerment.

Provide specific job training for your team members..

Lead teams to become high performing teams engaged in continuous improvement.

Understand and develop "lean management" problem-solving and process improvement.

Resolve conflicts with others and among team members.

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures
Expand All Sections
1-Introduction to the Essential Skills
7
1.1-Developing People, Leading Teams & Managing Processes
1.2-What is Management, Leadership and Process?
1.3-Two Self-Assessments
1.4-The Heart of the Matter: Values and Culture
1.5-Values Worth Considering
1.6-Management Essentials - Exercise 1
1.7-The Essential Skills
2-The Changing World of Work 2024
8
2.1-Managing in the New Hybrid World of Work
2.2-Research Results from Microsoft - Effects on Collaboration
2.3-The Competitive Advantage of Community
2.4-The Hybrid Responsibility Matrix
2.5-Management Responsibilities in the Hybrid Organization
2.6-Team Member's Responsibilities in the Hybrid Organization
2.7-Transitions
2.8-Summary of Key Learnings
3-Responsibilities: Communication, Boundaries and Delegation
6
3.1-Essential Horizontal Communication
3.2-Essential Vertical Communication
3.3-Delegation and Assigning Tasks
3.4-Stay Safe! Stay in Bounds!
3.5-Exercise 2: Build a Communication Matrix
3.6-Communication, Boundaries and Delegation
4-Developing Employee Skills
5
4.1-Improving Human Performance
4.2-A Model for Basic Skills Training
4.3-An Example of Skill Training
4.4-Exercise 3: Create a Skill Development Plan
4.5-Developing Employee Skills
5-Motivating Your Team Members
10
5.1-The Hierarchy of Motivation
5.2-The Power of Purpose
5.3-Social Motivation and Creating The Bonds of Trust
5.4-Motivation and Organization Life Cycles
5.5-Situational Motivation
5.6-Stimulus Control - The Power of the Environment
5.7-Keys to Effectiveness
5.8-Keys to Intrinsic Motivation
5.9-Exercise 4: Develop a Plan to Improve Situational Motivation
5.10-Motivating Your Team Members
6-Coaching and Communication Skills
11
6.1-The Manager's Role as "Coach"
6.2-Coaching and Self-Awareness - Are You "Stu?"
6.3-Body Language - Attending
6.4-Asking Open-Ended Questions
6.5-Reflecting or Rephrasing
6.6-Expressing Empathy
6.7-Acknowledging
6.8-Using Silence
6.9-Brainstorming Together
6.10-Exercise 5: Coaching and Communication Skills
6.11-Coaching and Communication Skills
7-Difficult Conversations - Giving and Receiving Feedback
3
7.1-Giving Feedback
7.2-Receiving Feedback
7.3-Feedback Exercise Exercise 6
8-Discipline - Justice, Discipline and Self-Control
7
8.1-Justice and the Meaning of Discipline
8.2-The Process of Discipline
8.3-Solving Behavior Problems
8.4-Standard Work
8.5-Leader Standard Work - Setting the Example
8.6-Exercise 7: Discipline and Self-Control
8.7-Discipline - Justice, Discipline and Self-Control
9-Team Formation and Organization
8
9.1-Teams - The Foundation of Organization
9.2-Defining Your Team Structure
9.3-Stages of Team Development
9.4-Writing A Team Charter
9.5-Roles and Responsibilities on A Team
9.6-The Agenda
9.7-Leading Teams
9.8-Exercise 8: Team Formation and Organizaton
10-Team Facilitation & Decision Making
7
10.1-Team Facilitation - Why It Matters!
10.2-Team Facilitation Skills - 1
10.3-Team Facilitation Skills 2
10.4-The Enron Story and the Abilene Paradox
10.5-Clarifying Decision Styles
10.6-How To Gain Consensus
10.7-Team Facilitation
11-Conflict Resolution
6
11.1-Principles of Conflict Resolution
11.2-A Model of Conflict Resolution
11.3-Conflict Resolution: Debate or Dialogue?
11.4-Conflict Resolution: Behavioral Characteristics of Debate or Dialogue
11.5-Conflict Resolution
11.6-Exercise 9: Conflict Resolution
12-Keeping Score and Goal Setting
6
12.1-Developing Your Team Scorecard
12.2-The Balanced Scorecard
12.3-Targets, Goals and Objectives
12.4-MBO & Self-Control
12.5-Exercise 10: Keeping Score and Goal Setting
12.6-Keeping Score and Goal Setting
13-Problem Solving Process Improvement
7
13.1-Attitudes of Problem Solving
13.2-Root Cause Analysis
13.3-Plan-Do-Check-Act Problem Solving Model
13.4-A3 - Lean Problem Solving
13.5-The Skills of Brainstorming
13.6-Exercise 11: Solving Problems
13.7-Solving Problems, Improving Performance
14-Improving Your Work Process
11
14.1-What Are Processes and Capabilities?
14.2-Listening to Your Customer
14.3-Exercise 12: Know Your Customer's Requirements
14.4-Defining Your Process
14.5-Mapping Your Work Process
14.6-Eliminating Waste from Your Process
14.7-Eliminating Management Waste
14.8-Reducing Variances and Variability
14.9-Improving Your Process
14.10-Exercise 13: Eliminating Waste
14.11-Summary, Certification and Celebration!