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Description

What is the aim of this course?
In every firm, you have key processes that you have to take care of to stay in business, thrive, and scale your business. You should optimize those processes to outperform your competition, get more customers, and generate higher profits. In this course, I will teach you how to optimize processes in practice and how to estimate in Excel the potential impact of the improvements. I will show you how you can do it either in your own firm or during consulting projects for your customers.
In this course, I will show you different methods that you can use to improve processes. You will learn the following things:
How to
optimize processes
in practice?
What
methods you can use
to optimize processes.
What
you can try
to optimize
How to
estimate in Excel the potential impact
of the improvements
This course is based on my 15 years of experience as a consultant in top consulting firms and as a Board Member responsible for strategy, performance improvement, and turnarounds in the biggest firms from Retail, FMCG, SMG, B2B, and services sectors that I worked for. We have helped numerous firms improve performance, escape bankruptcy, and conquer new markets as well as customers, by using techniques and frameworks shown in this course. I have carried out or supervised over 90 different performance improvement projects in different industries that generated a total of 2 billion in additional EBITDA. On the basis of what you will find in this course, I have trained in person over 100 consultants, business analysts, and managers who now are Partners in PE and VC funds, Investment Directors and Business Analysts in PE and VC, Operational Directors, COO, CRO, CEO, Directors in Consulting Companies, Board Members, etc. On top of that my courses on
Udemy
were already taken by more than
224 000 students
including people working in EY, McKinsey Walmart, Booz Allen Hamilton, Alvarez & Marsal, PwC, Dell, Walgreens, Orange Citigroup, Cisco, IBM, and many others.
I teach through case studies, so you will have a lot of lectures showing examples of analyses, and tools that we use. To a lot of lectures, you will find attached (in additional resources) the Excels as well as additional presentations, and materials shown in the lectures, so as a part of this course, you will also get a library of ready-made analyses that can, with certain modification, be applied by you or your team in your work.
Why have I decided to create this course?
Process optimization is the bread and butter both for Management Consultants as well as Managers. However, firms usually do not teach the skills and the approach that you need to optimize fast processes. Most firms do not even define KPIs for important processes and do not try to find out the drivers of those processes. Therefore, we wanted in the shortest possible time, to give you the essential tools that will help you optimize processes in practice.
This course will help you become an expert in process improvement. This skill will prove very useful not only in consulting but also later when you become a manager or director or you move on to build your own business. By giving you exposure to real-life cases and analyses I want to improve your skills in process optimization. Thanks to this course, you will know what and how to do, during process optimization projects. You will also get insight into how to create a new process from scratch. We want to provide you with frameworks that will open your eyes to ways in which you can make the firm do things cheaper, faster, and deliver high-quality products and services.
To sum it up, the course will help you become an expert in process optimization on the level of McKinsey, BCG, Bain, PwC, Deloitte, EY, and other top consulting firms. That is why, I highly recommend this course to Management Consultants, Business Analysts as well as Managers, and owners/founders of businesses.
In what way will you benefit from this course?
The course is a practical, step-by-step guide loaded with tons of analyses, tricks, and hints that will significantly improve the speed with which you optimize the process. There is little theory – mainly examples, a lot of tips from my own experience as well as other notable examples worth mentioning. Our intention is that thanks to the course you will learn:
How to
optimize processes
in practice?
What
methods you can use
to optimize?
What
you can try
to optimize
How to
estimate in Excel the potential impact
of the improvements
You can also ask me any questions either through the discussion field or by messaging me directly.
How the course is organized?
The course is divided into 4 sections. Currently, you will find the following sections:
Introduction.
We begin with a little intro to the course as well as some general info on how the course is organized
Optimization of in-store processes – a case study.
In the second section, we will have a look at a case study in which we will optimize processes in a store. The aim will be to lower the costs of processes so we can have a more profitable business. We will discuss in this section also the main techniques that are useful during process optimization projects. Later, we will use the same techniques to improve other than costs, KPIs
Optimization for other KPIs.
In this section, I will show what other KPIs we can optimize during process optimization. Again, we will have a look at the usual suspects such as improving quality, improve capacity, and speed. We will also discuss how to make the process more scalable and reduce friction
Project Selection.
In the 4th section, I will discuss different methods of selecting projects. In practice, you will map a lot of potential projects that can be used to optimize the process. You have to select from a huge list a few that give you the biggest potential. We will discuss how to do that in this section.
You will be able also to download many additional resources
1. Useful frameworks and techniques
2. Selected analyses shown in the course
3. Links to additional presentations, articles, and movies
4. Links to books worth reading
5. Additional resources expanding the issues mentioned in the course
At the end of my course, students will learn to…
Optimize process in practice
How to lower the cost of a specific process
How to measure the costs of processes
What other KPIs matter when it comes to the process
How to make the process faster
How to increase the quality of products and services
How to make processes more scalable
How to select the projects for implementation
Who should take this course? Who should not?
Management Consultants
Business Analysts
Managers
Analysts working in Strategic Departments
Startup Founders
Controllers
Financial Directors
What will students need to know or do before starting this course?
Basic or intermediate Excel
Basic knowledge of economics or finance
Who this course is for:
Management Consultants
Business Analysts
Managers
Analysts working in Strategic Departments
Startup Founders
Controllers
Financial Directors

What you'll learn

Optimize process in practice

Lower the cost of specific process

How to measure the costs of processes

What other KPIs matter when it comes to process

How to make the process faster

Increase the quality of products and services

How to make processes more scalable

How to select the projects for implementation

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures
Expand All Sections
1-Introduction
5
1.1-Introduction
1.2-A little bit about me
1.3-How this course will be organized?
1.4-How to deal with Blurry image
1.5-How to reach additional resources
2-Optimization of in-store processes case study – Main Techniques
12
2.1-Introduction to in-store process optimization case
2.2-Workshop – Introduction
2.3-Workshop – the scope of the project
2.4-Workshop – Tools overview
2.5-Lean manufacturing – introduction
2.6-Theory of constraints – introduction
2.7-Queing problem – Introduction
2.8-OEE Introduction
2.9-Workshop – Defining metrics and cost drivers
2.10-Workshop – Optimizing 1 process
2.11-Workshop – Optimizing 1 process – Excel file
2.12-Workshop – Timeline of the project
3-Optimization of in-store processes case study – Optimization
13
3.1-The store and the processes
3.2-Price Change
3.3-Price Change – Calculation in Excel
3.4-Shelf replenishment
3.5-Shelf replenishment – Calculation in Excel
3.6-Advising customers – Introduction
3.7-Advising customers – General solution
3.8-Advising customers – Details and results
3.9-Advising customers – Calculation in Excel
3.10-Cash till and info point
3.11-Other potential improvements
3.12-Process cost estimation by groups
3.13-Summary of all costs and savings
4-Optimization for other KPIs
34
4.1-Optimization for other KPIs – Introduction
4.2-Improve the Quality – General Approach
4.3-Improve the Quality – Case Introduction
4.4-Improve the Quality – Case – Current Situation
4.5-Improve the Quality – Case – Parameters
4.6-Improve the Quality – Case Solution & Comparison
4.7-Improve the Quality – Useful Techqniues
4.8-Zero defect rule
4.9-Kanban introduction
4.10-Kanban in Excel
4.11-Kanban for services – examples
4.12-Continuous flow – introduction
4.13-How not to make continuous flow – sandwich factory
4.14-How to make continuous flow – sandwich factory no kanban
4.15-How to make continuous flow – sandwich factory with kanban
4.16-Continuous flow in services
4.17-Increase the Capacity – General Approach
4.18-Increase the Capacity – Case Introduction (Retailer)
4.19-Increase the Capacity – Current Situation
4.20-Increase the Capacity – Parameters
4.21-Increase the Capacity – Future Situation & Comparison
4.22-Increase the Speed – General Approach
4.23-Increase the Speed – Case Introduction (MRO)
4.24-Increase the Speed – Current Situation
4.25-Increase the Speed – Future Situation & Comparison
4.26-Make the Process Scalable – General Approach
4.27-Make the Process Scalable – Case Introduction
4.28-Make the Process Scalable – Case – Current Situation
4.29-Make the Process Scalable – Case – Future Situation & Comparison
4.30-Reduce frictions – General Approach
4.31-Reduce frictions – Case Introduction (e-commerce)
4.32-Reduce frictions – Current Situation
4.33-Reduce frictions – 1-Click Impact & Comparison
4.34-How to show the process and improvements
5-Project selection
36
5.1-Project selection – Introduction
5.2-Strategic alignment framework – Introduction
5.3-Strategic alignment framework – Case Introduction
5.4-Strategic alignment framework – Overiew of Projects
5.5-Strategic alignment framework – Did we achieved the goal
5.6-Strategic alignment framework – When it makes sense to use it
5.7-Value proposition alignment framework – Introduction
5.8-Value proposition alignment framework – Cases Introduction
5.9-Value proposition alignment framework – Data Available
5.10-Value proposition alignment framework – Overview of Projects Part 1
5.11-Value proposition alignment framework – Overview of Projects Part 2
5.12-Value proposition alignment framework – Solution Summary
5.13-Portfolio decision making – Introduction
5.14-Portfolio decision making – Case Introduction
5.15-Portfolio decision making – Available Data
5.16-Portfolio decision making – Solution in Excel
5.17-Portfolio decision making – When it makes sense to use it
5.18-Bottleneck Framework – Introduction
5.19-Bottleneck Framework – The Process
5.20-Bottleneck Framework – Case Introduction
5.21-Bottleneck Framework – Data for the Case
5.22-Bottleneck Framework – Case – Summary of Projects
5.23-Bottleneck Framework – Case – Analysis of Bottlenecks
5.24-Bottleneck Framework – Case – the Approach to solving the case
5.25-Bottleneck Framework – Case – Project New Format
5.26-Bottleneck Framework – Case – Project Private Label
5.27-Bottleneck Framework – Case – Project Rebranding
5.28-Bottleneck Framework – Case – Project Hospitals
5.29-Bottleneck Framework – Case – Project Marektplace
5.30-Bottleneck Framework – Case – Project Loyalty Program
5.31-Bottleneck Framework – Case – Project Foreign Expansion
5.32-Bottleneck Framework – Case – Project BI
5.33-Bottleneck Framework – Case – Project MA
5.34-Bottleneck Framework – When it makes sense to use it
5.35-Bottleneck Framework – Case – Summary
5.36-System Optimization
6-Conclusions
1
6.1-Bonus Lecture