Telephone Etiquette - Customer Service Certification Course
Certification - Speak right, build confidence and professionalize each telephone interaction to improve customer service
Description
This is an all level
customer service
course that looks at the correct way to interact on the phone with either our customers, colleagues or acquaintances. Often times the importance of telephone etiquette is underrated and ignored and not counted amongst the
customer
service
topics that need to be reviewed and enhanced from time to time. This course provides step by step simple but vital techniques and tips for anybody who works or has access to a phone regardless of their level. Practicing the techniques would definitely professionalise any students interaction on the telephone and enhance their confidence. This telephone etiquette customer service course would enhance the
customer experience
of your customers and make
customer service management
easy.
Simply put the course would make you stand out form the rest. It is a double
certificated
course, meaning you get a
certificate
from Udemy and one from the Institute of Customer Service Professionals.
Who this course is for:
Anybody who works currently in any customer service role
Call center reps and customer service department employees
Anyone with access to a phone
Anybody interested in improving their communication skills on the phone.
Anybody who wants to improve their customer service and customer experience using telephone techniques
What you'll learn
After this course, students would be able to understand the importance of telephone etiquette and the role it plays in the impressions created when dealing with a customer. You would learn the most basic, but most vital techniques in handling phone calls. This course would take you through techniques that are professionalilly and globally tested.
You would have improved your customer service skills drastically
You would have enhanced confidence in answering the phone.
You would be able to project a professional and positive attitude on the phone at all times.
You would know how to professionally place a call, answer calls, leave and take messages, transfer and hold and how to end a call
You would be enhanced telephone management skills
Requirements
- You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
- No previous design experience is needed.
- No previous Adobe XD skills are needed.
Course Content
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