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Apple Certified Support Professional Training

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Apple Certified Support Professional Training

Apple Device Support Exam (SUP-2024) Preparation for iOS 17 and macOS Sonoma.

4.6

(1008)

4259 enrolled on this course

Last updated 11/2021

Automata Technology

₹ 2799.0

₹ 4299.0

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Lessons

Quizzes

Duration

13 Hours

Skill level

Beginner

Language

English

Certificate

Yes

Full lifetime access

Yes

Description

Embark on a transformative journey towards becoming an Apple Certified Support Professional with our comprehensive
Apple Device Support Training
course. Designed for aspiring tech support specialists, this course offers a seamless blend of theoretical knowledge and practical application, ensuring you gain the expertise needed to excel in supporting Apple products, including the iPhone and Mac.
Upon completion of the course, learners should be prepared to sit and pass the Apple Device Support exam for iOS 17 and macOS Sonoma and earn their
Apple Certified Support Professional (ACSP)
certification. This course is structured to provide the essential skills required for an entry-level job in Apple product support. Through a series of lectures, demonstrations, practical assignments, and quizzes you'll become proficient in troubleshooting, customer support, system configuration, and network management specific to Apple's ecosystem.
No prior experience with Apple system administration is necessary, making this course accessible to beginners. However, a basic understanding of computer systems and a passion for technology will be beneficial. Join us on this exciting journey to becoming an Apple Certified Support Professional. With our course, you'll not only achieve certification but also acquire the skills needed to thrive in the world of Apple device support. Enroll today and take the first step towards a rewarding career in Apple platform support!
Who this course is for:
Any individual who is looking to formalize their Apple expertise with the Apple Certified Professional certification.
Individuals aiming to build a career in IT support, specifically in environments that heavily utilize Apple products.
IT Professionals who have to manage some number of Macs or iOS devices.
Windows System Administrators who must support Apple platforms in their environment.

What you'll learn

Students will obtain a solid foundation in supporting Apple devices, from basic setup to advanced troubleshooting techniques.

Students will be fully prepared to take and pass the Apple Device Support exam, earning the Apple Certified Professional certification badge.

Students will gain practical experience through labs and real-world scenarios, acquiring hands-on experience that mirrors the challenges faced in support roles.

Students will develop the ability to quickly and efficiently resolve the most common technical issues with Apple devices such as iPhone, iPad, and Mac.

Requirements

You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
No previous design experience is needed.
No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures

Expand All Sections

1-Introduction

1.1-Introduction

1.2-Course Overview

1.3-Installing Apple Configurator

2-Introduction to Apple Operating Systems

2.1-Introduction to iOS/iPadOS 17

2.2-Introduction to macOS 14 Sonoma

3-Mobile Device Management & Apple Services

3.1-Introduction to Mobile Device Management

3.2-How to Identify a Managed Device

3.3-Understanding Apple IDs

3.4-Creating Personal and Managed Apple IDs

3.5-iCloud and Continuity

3.6-Exploring iCloud and Continuity Features

3.7-Passwords and Passkeys

3.8-Section 3 Reading Assignments

3.9-Quiz - Apple Services and Managed Devices

3.10-Section 3 Deep Dive Podcast

4-Restore and Setup for iOS Devices

4.1-iOS Backup Methods

4.2-Backup to iCloud

4.3-Backup to a Mac

4.4-Backing Up an iPhone or iPad

4.5-Restoring iOS Devices to Factory Settings

4.6-Quiz - Backing Up iOS Devices

4.7-Using Quick Start

4.8-Quiz - Quick Start Setup

4.9-Restore on Device

4.10-Restore Using a Mac

4.11-Restoring an iPhone or iPad to Factory Settings

4.12-Quiz - Restoring iOS Devices

4.13-iOS Recovery Mode

4.14-Reviving an iOS Device using Apple Configurator

4.15-Backup and Restore Using Apple Configurator

4.16-Backup and Restore an iPhone or iPad Using Apple Configurator

4.17-Section 4 Reading Assignments

4.18-Quiz - Using Apple Configurator for Backup and Restore

4.19-Section 4 Deep Dive Podcast

5-Managing Network and Sharing for iOS Devices

5.1-Troubleshooting Cellular Data

5.2-Quiz - Troubleshooting SIM and Cellular Data Issues

5.3-Using Personal Hotspot

5.4-Share Connectivity through Personal Hotspot

5.5-Quiz - Connectivity Using Personal Hotspot

5.6-Connecting to Wi-Fi Networks

5.7-Understanding Wi-Fi Selection Priority

5.8-Troubleshooting Wi-Fi Networks

5.9-Connect to Wi-Fi with a Private Address

5.10-Quiz - Wireless Networking in iOS

5.11-Sharing Files with AirDrop

5.12-Using AirDrop

5.13-Quiz - Sharing Files with AirDrop

5.14-Section 5 Deep Dive Podcast

6-Managing Apps on iOS Devices

6.1-Troubleshooting Unresponsive Apps on iOS

6.2-Force Quitting an App

6.3-Quiz - Managing Apps on iPhone and iPad

6.4-Section 6 Deep Dive Podcast

7-Privacy and Security for iOS Devices

7.1-Configuring Location Services and App Access

7.2-Configuring Privacy Report and Tracking Transparency

7.3-Configuring Mail, Safari, and Network Privacy

7.4-Reset Location and Privacy Settings

7.5-Understanding App Privacy Nutrition Labels

7.6-Privacy Protection Best Practices

7.7-Quiz - Configuring Privacy Settings on iOS Devices

7.8-Understanding Activation Lock

7.9-Using Find My

7.10-Erase an iOS Device Using Find My

7.11-Section 7 Reading Assignments

7.12-Quiz - Activation Lock and Using Find My

7.13-Section 7 Deep Dive Podcast

8-Using Diagnostic Tools on iPhone and iPad

8.1-Using Sysdiagnose on iPhone and iPad

8.2-Quiz - Using Sysdiagnose

8.3-Section 8 Deep Dive Podcast

9-Setting Up and Restoring a Mac

9.1-Introduction to macOS Recovery

9.2-Using Safe Mode on Mac

9.3-Using macOS Recovery Utilities

9.4-Quiz - Troubleshooting Mac Startup Issues

9.5-Using Erase Assistant

9.6-Using Disk Utility to Erase a Mac

9.7-Erase and Restore a Mac to Factory Settings

9.8-Revive or Restore a Mac Using Apple Configurator

9.9-Quiz - Erase and Restore a Mac

9.10-Using Migration Assistant with a New Mac

9.11-Managing Login Passwords on Mac

9.12-Understanding Login Keychains

9.13-Use Keychain Access to View your Login Keychain

9.14-Section 9 Reading Assignments

9.15-Quiz - Passwords and Keychain Access

9.16-Section 9 Deep Dive Podcast

10-Managing Network and Sharing for macOS

10.1-Troubleshooting Network Connectivity in macOS

10.2-Using Terminal to Test Connectivity

10.3-Introduction to Wireless Diagnostics

10.4-Create a Diagnostics Report

10.5-Quiz - Troubleshooting Network Connectivity on Mac

10.6-Sharing Files with AirDrop on Mac

10.7-Using AirDrop to Share Files Between Two Macs

10.8-Section 10 Reading Assignments

10.9-Section 10 Deep Dive Podcast

11-Privacy and Security for macOS

11.1-Introduction to FileVault

11.2-Enabling FileVault

11.3-Quiz - FileVault Encryption on Mac

11.4-Understanding System Integrity Protection

11.5-macOS Malware Prevention

11.6-Configuring Gatekeeper on Mac

11.7-Privacy Permissions and Privacy Settings on Mac

11.8-Quiz - Managing Mac Privacy Settings

11.9-Configuring Sharing Settings on Mac

11.10-Explore the Sharing Settings on Mac

11.11-Quiz - Managing Sharing on Mac

11.12-Using Find My on Mac

11.13-Using Find My with iCloud.com

11.14-Quiz - Activation Lock and Find My on Mac

11.15-Section 11 Reading Assignments

11.16-Section 11 Deep Dive Podcast

12-Using Diagnostic Tools on Mac

12.1-Introduction to Activity Monitor

12.2-Explore Activity Monitor

12.3-Quiz - Using Activity Monitor

12.4-Introduction to Console

12.5-Explore Console

12.6-Quiz - Using Console

12.7-Using System Report

12.8-Section 12 Deep Dive Podcast

13-Accessibility

13.1-Accessibility Features

13.2-Section 13 Reading Assignments

13.3-Quiz - Accessibility

13.4-Section 13 Deep Dive Podcast

14-Exam Preparation

14.1-Apple Exam Resources & Preparation

14.2-Practice Apple Device Support Exam

14.3-Practice Apple Device Support Exam (Apple)

14.4-General Exam Tips & Advice

15-Bonus: Get Connected

15.1-Discover, Learn and Grow with Automata Tech Services

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