Becoming the customer service SUPERSTAR Certification course
A step by step guide on how to become the most efficient customer service employee for your organization and customers.
Description
Certificatation
Course “Becoming the customer service SUPERSTAR “ is a simple personal development course with realistic tips and techniques on how you can improve your
customer service
and
customer experience
that you offer and also enhance your
customer service skills.
It discusses the topics that creat negative impressions for customers and teaches you how to overcome them. In short, your
customer service management
would
improve
.
Students can request for their
Certificate in Basis Customer Service
from
the Institute of Customer Service Professionals in addition to the Udemy certificate provided.
Who this course is for:
Anyone interested in developing and enhancing their customer service skills and behavior
Anyone who is a frontline or back office staff
Anyone who wants to gain knowledge in customer service
Any one who wants to enhance their customer’s experience
Anybody who works in a customer service management role and helps manage Cx teams
What you'll learn
You would be able to enhance and professionalize all your customer service interactions
You would have confidence in dealing with different customers
You would be able to attract and retain customers
You would be able to creat a good first impression all the time
You would be able to enhance your customer experience
Your customer service management would improve drastically
You would improve on your customer service skills
Requirements
- You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
- No previous design experience is needed.
- No previous Adobe XD skills are needed.
Course Content
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