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Description

Documentation is nowadays regarded as
an integral part of selling a product or service to customers
. You might have at your disposal the best technological systems, publishing applications and the related tools for working and editing your content, but without
the proper best practices in place
, chances are the processes you implement for taking care of the life cycle of your documentation will not be planned and managed adequately, which means that you will be less successful in your operations.
You need best practices for several reasons - for example, they allow you to plan the delivery of your documentation in a more rigorous manner, allow you to cut down on costs, have more visibility of your processes and be able to manage your human and technological resources in a better way, among other benefits. The great thing with best practices is that they allow you to
implement your systems, processes, and roles within a framework that is future-proof
and that you can reconfigure as, and when required.
This course is all about these best practices and is
an invaluable reference for anyone wishing to take document management to the next level
. You will gain awareness of all the fundamental considerations for turning documentation into, not only a corporate-wide function, but also to improve the way you think about the delivery of your documentation at a personal level. Furthermore, while this course is primarily focused on document management, it is by no means limited to that - meaning you will find it really
helpful in any environment where building a successful strategy for the delivery of content
is required, whether that be finance, legal, engineering, software and many more. So, dive in and unleash the full potential of your content by adopting these best practices in document management!
Who this course is for:
Anyone who is directly or indirectly impacted by documentation
Individuals wishing to gain knowledge of how to plan and manage the documentation cycle
This course is not intended for those who already have extensive knowledge of document management

What you'll learn

Identify the causes of inefficient documentation

Apply a set of best practices to roll out a cost-effective and future-proof corporate strategy for documentation

Champion change management processes related to documentation, from an enterprise analysis perspective

Speak the lingo of technical publications at a conceptual level

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures
Expand All Sections
1-Introduction
8
1.1-Welcome to the course!
1.2-Audience and learning outcomes
1.3-Checkpoint: Will this course meet my needs?
1.4-Causes of inefficient documentation: Part 1
1.5-Causes of inefficient documentation: Part 2
1.6-Causes of inefficient documentation: Part 3
1.7-Summary of Section 1
1.8-Causes of inefficient documentation
2-The best practices
16
2.1-Best practice framework
2.2-Single source publishing
2.3-Modular documentation
2.4-[Activity] DITA and modular writing basics
2.5-[Solution] DITA and modular writing basics
2.6-Roles and responsibilities
2.7-Workflows
2.8-Style guides
2.9-Naming conventions
2.10-Document metadata
2.11-Shared glossary
2.12-Location
2.13-User analysis
2.14-Knowledge management
2.15-Summary of Section 2
2.16-The best practices
3-Applying the best practices
5
3.1-Overview
3.2-Vendor selection
3.3-Document management architecture
3.4-Summary of Section 3
3.5-Applying the best practices
4-Course wrap-up
3
4.1-Conclusion
4.2-Best Practices Slides
4.3-Acknowledgements and more