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Description

The Business Etiquette and Professionalism course is a self-grooming course for young individuals and professionals who are at the early stages of their professional careers. The course helps the candidates to develop strong business and professional ethics and etiquettes including but not limited to improving personal behavior, developing interview etiquettes, keeping good conduct during meetings and taking care of multicultural etiquettes.
In any person-to-person and business-to-business dealings, the behavioral impact of both parties is of significant importance. Professional attitude and lack thereof can make or break the deals. The course comprehensively covers the important aspects of any professional’s behavior that can help to excel in their field of work. The course is very helpful for young employees and business owners to develop professional etiquettes in themselves as an individual and to some extent, their organization as a whole.
Who this course is for:
The ideal candidates for this course are the fresh graduates and inexperienced professionals who are looking to establish themselves as thorough professionals in their organizations.
The course helps the candidates to quickly adjust to the professional environment and develop excellent communication and interpersonal skills for rapid career growth.

What you'll learn

Learn the principles of professional behavior

Understand the interview etiquettes

Plan and attend business meetings

Develop electronic etiquettes for communication through email, voicemail and text messages etc.

Develop awareness of multicultural etiquettes

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures
Expand All Sections
1-Course Introduction
2
1.1-Course Introduction
1.2-Instructor Introduction
2-Lesson 01 - Principles of Professional Behavior
18
2.1-Principles of Professional Behavior
2.2-What is Etiquette?
2.3-What is Professionalism?
2.4-Costs of Poor Etiquette Part1
2.5-Costs of Poor Etiquette Part2
2.6-Always Be Your Best Part1
2.7-Always Be Your Best Part2
2.8-Always Be Your Best Part3
2.9-Always Be Your Best Part4
2.10-Always Be Your Best Part5
2.11-Always Be Your Best Part6
2.12-Always Be Your Best Part7
2.13-Always Be Your Best Part8
2.14-Always Be Your Best When Meeting and Greeting
2.15-Effectively Working for Your Boss
2.16-Being an Effective Part of the Team
2.17-Lesson 01 Review
2.18-Review Questions
3-Interview Etiquette
11
3.1-Interview Etiquette
3.2-Types of Interviews
3.3-On the Phone
3.4-Employment Tests
3.5-Planning for the Interview
3.6-In the Waiting Room
3.7-During the Interview
3.8-After the Interview
3.9-Job Fair Interviews
3.10-Lesson 02 Review
3.11-Review Questions
4-Planning and Attending Business Meetings
16
4.1-Introduction
4.2-Types of Meetings
4.3-Planning Office Meetings
4.4-Attending Office Meetings
4.5-Planning Conference Call Meetings
4.6-During Conference Call Meetings
4.7-Planning Video/Teleconference Meetings
4.8-During Video/Teleconference Meetings
4.9-Meal Meetings
4.10-Making Reservations
4.11-Table Manners and Business Meal Etiquette
4.12-Utensils Part1
4.13-Utensils Part2
4.14-Thank You Notes
4.15-Lesson 03 Review
4.16-Review Questions
5-Electronic Etiquette
9
5.1-Electronic Etiquette
5.2-Voicemail
5.3-Cell phones
5.4-Email
5.5-Instant Messaging
5.6-Text
5.7-Social Media
5.8-Lesson 04 Review
5.9-Review Questions
6-Multicultural Etiquette
10
6.1-Introduction
6.2-Multicultural Etiquette
6.3-Five Steps to Dealing with Diversity
6.4-Cultural Norms
6.5-Awareness of Personal Bias
6.6-Communication Guidelines
6.7-Key Guidelines
6.8-Lesson 05 Review
6.9-Review Questions
6.10-Course Closure