Empathy For Customer Service That Feels Personalized
Make your customers feel special by using empathy and Emotional Intelligence. Delight clients and earn their loyalty!
Description
Give better and more personalized care by learning how to use Cognitive Empathy and Emotional Empathy. Make each customer feel special, and turn them into super-fans who stay loyal to your brand, and recommend your business to their friends.
WHY EMPATHY
You don't want to cut corners on your customer service because if a customer is reaching out to you for help, they are experiencing a pain point. They are also often in an heightened emotional state.
If you neglect them in this situation or give minimal care and support, they will remember that next time they have to buy from you, and it might act as a deterrent. But if you give them truly caring customer service, they will remember that too, and they will trust your brand more, which might get them to remain as customers longer and buy more from you.
LISTEN TO CUSTOMERS BETTER
Most communication is non-verbal, so you'll also learn active listening techniques as well as elements of non-verbal communication. It will help you understand the needs of your customers sooner, which will enable you to provide them with better support!
BE KNOWN FOR WORLD-CLASS CARE AND SUPPORT
Use customer service as more than just something you have to do, but rather as an advantage by which you retain clients and win new clients through the recommendations of your existing customers.
Invest in your future! Enroll today!
Who this course is for:
This course is great for customer service agents
This course is great for customer service managers
This course is great for business owners
What you'll learn
Provide WORLD-CLASS customer service
Use empathy to truly understand the needs of your customers
Understand the emotional experience of your customers, and CONNECT with them
Provide TRULY PERSONALIZED support, and inspire customer loyalty
Build long-term CUSTOMER LOYALTY
WORLD-CLASS student support: I answer 99% of student questions within 24 hours
PERSONALIZED HELP from the instructor: Join OFFICE HOURS Zoom call with the instructor and students to ask questions directly
Requirements
- You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
- No previous design experience is needed.
- No previous Adobe XD skills are needed.
Course Content
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