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Description

This course is used at Citibank, Yelp!, Oracle, and other leading organizations.
Version 4: Fresh for 2025
5/5 Stars: 
"
Great course, short so easy to binge watch. Very practical and detailed examples and situations.
" -
Audrey Morcos
5/5 Stars: "This was a very insightful course. The most valuable segments were the role playing examples and the Shane Stanford interview. Lots of practical things to unpack and implement from there." - Joe Battaglia
   
Give Constructive Feedback, Build High Performance Teams, and Continuously Improve
   
Develop superior communication skills and highly effective feedback strategies, including productive methods for leading group meetings, giving constructive feedback, creating a collaborative team culture, and promoting continuous improvements in performance.
Great Feedback Skills Make You a Much Better Leader
   
One of the most critical skills in business – and in life – is the ability to give, receive, and use feedback effectively – and that’s borne out by research. According to a study published in the Harvard Business Review,
internal trust is the #1 predictor of team effectiveness
.    
This course is designed for all result-oriented professionals, including senior managers, shift leaders, new team members, start-up teams, and freelancers. Now you can achieve next-level expertise in feedback, communication, and team building? With this course, you can:     
Discover how the world’s leading companies attract and keep talent
Unlock the secrets of working with a wide variety of personalities
Dramatically increase your communication skills across all scenarios
Build a deeper level of trust and connection with your co-workers
Learn exactly how and when to give feedback for maximum impact             
Create a “continuous feedback culture” inside your organization
Multiply your results with “people operations” and “people analytics”
Effective Communication is the Key to Positive Performance
   
For lasting success, it’s important not only to communicate, but to communicate exceptionally well. Respected leaders don’t just give feedback, they give
the right feedback, in the right way, at the right time
. Company founders serve their teams best by focusing on performance management, always seeking new ways to uplift and inspire the people around them.     
That’s what this remarkable course is all about. The methods outlined here have proven
highly effective across all industries, across organizations of all structures and sizes, and across all geographies
. Apply the methods to your own unique situation, and build your own skill set step-by-step with an interactive learning series that is divided into five distinct sections.   
In section one of the course,
you’ll get
specific, actionable strategies for building trust inside teams
– strategies that you can start using right away. This section includes a variety of helpful tools, from formal psychological analyses to fun, collaborative games taught at comedy schools to foster on-stage communication. Bottom line is, trust is the biggest key to team performance.     
In section two of the course,
you’ll learn the communication skills that are 100% necessary if productive feedback is going to be possible. You’ll find out what good feedback looks and sounds like, how to solicit feedback, what growth-oriented communication is, and how to steer conversation that allow you to be
a stronger and more attuned leader and manager
.   
In section three of this course,
you learn about specific forms of feedback. You’ll discover how to use group feedback effectively…how to use digital mediums (e.g. messaging apps or email) for feedback…how to
lead performance reviews and performance improvement talks
…and much more. You’ll be supported by an easy-to-follow structure as you build these skills.    
In section four of this course,
you’ll see
the feedback methods you’ve learned put into action
with examples and role-playing exercises, performed on screen. This handy learning reference will be available any time you need it!   
In the fifth section of the course,
you’ll learn
the most rapid and effective prescription for improving performance in a constantly-changing world
. It’s called “continuous feedback” and companies like Google and Proctor & Gamble are using it with outstanding success. You’ll learn the foundational principles of “people operations”, “people analytics”, and much, much more.    
Once you complete the course, you’ll receive a verifiable certificate and gain access to a suite of support resources from the team at Eazl.
Who is the target audience?
   
Team leaders and managers aspiring to greater team success   
Professionals looking to develop more finely-tuned “soft skills  
Startup teams wanting to build clarity and momentum  
Freelancers seeking for help managing clients effectively   
Team members working for higher responsibility and pay     
Since giving you the most possible value is so important to us, Eazl is offering this course with our 30-day guarantee. If you’re not totally wowed by the content, feel free to ask for a refund. We will give you one immediately, no questions asked. Sound good?
Who this course is for:
Team leaders and managers aspiring to greater team success
Professionals looking to develop more finely-tuned “soft skills
Startup teams wanting to build clarity and momentum
Freelancers seeking for help managing clients effectively
Team members working for higher responsibility and pay

What you'll learn

How to build trust within teams, within organizations, or as a new manager.

Verbal, group, and digital communication skills associated with performance management and giving and soliciting feedback.

Specific modalities for soliciting and giving feedback (e.g. group feedback, digital feedback, one-on-ones, coaching, and more).

The fundamentals of people operations, people analytics, and the movement towards continuous feedback and continuous performance improvement practices.

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures
Expand All Sections
1-Welcome to Feedback & Performance Management
1
New for 2025
1.1-Meet Andy and Davis, Your Instructors;1.2-Access to the Course Study Guide, AI Prompts, and Other Course Resources;1.3-Crash Course: AI Prompt Engineering for Feedback & Performance Management
1
2-How to Build Trust Between Teammates
2.1-Trust is the #1 Predictor of Team Effectiveness;2.2-Trust-building Method 1: Gaining Leverage through Vulnerability;2.3-Trust-building Method 2: Google’s Listen to Act Method;2.4-Trust-building Method 3: How to Use Coffee Diplomacy;2.5-Trust-building Method 4: Using the “Yes and…” Game;2.6-Trust-building Method 5: Learn to Use the MBTI Personality Test;2.7-Voices from the Field: How Do You Build Trust with Someone?;2.8-Feedback Simulation: Take Over the Team at Monstera Analytics;2.9-Access Eazl's Guide to Decoding Personalities at Work;2.10-Section Wrap and Video Quiz;2.11-Rapid Response: The Impact of Coronavirus on Employee Engagement
1
3-Communication Skills for Giving and Receiving Feedback
3.1-It’s Your Job to Be Human;3.2-The Two Ingredients of Effective Feedback;3.3-AI for Management: Generate a Personalized Feedback Guide;3.4-The Growth Mindset and Growth-oriented Communications;3.5-How to Solicit Feedback from Teammates;3.6-Three Skills for Steering Conversations;3.7-Voices from the Field: How Do You Mentally Prepare to Have a Tough Conversation?;3.8-Section Wrap and Video Quiz
1
4-From Coaching to Performance Reviews: The Forms of Feedback
4.1-Four Methods for Exchanging Feedback;4.2-Method 1: Standups and Group Feedback Sessions;4.3-Method 2: Giving Feedback through Digital Mediums;4.4-Method 3: How to Be an Effective Coach or Mentor;4.5-Method 4: One on Ones (e.g. Reviews and Performance Improvement Talks);4.6-AI for Management: Generate a Personalized Coaching Plan;4.7-Voices from the Field: How Do You Coach Someone to Better Performance?;4.8-Section Wrap and Video Quiz
1
5-Examples of Feedback Methods in Action
5.1-An Introduction to the Feedback Roleplay Library;5.2-An Example of Using the Myers-Briggs (MBTI) Personality Test;5.3-An Example of Training Teammates to Ask for Feedback;5.4-An Example of a Brief Mentorship Session;5.5-An Example of Starting an Effective Group Feedback Session;5.6-An Example of Steering a Difficult Conversation;5.7-Two Examples of Self-Criticism to Kickstart Feedback;5.8-An Example of Giving Effective Digital Feedback;5.9-An Example of Using the Growth Mindset to Structure Feedback;5.10-An Example of an Effective Performance Improvement Conversation;5.11-Section Wrap and Links to Additional Feedback Scenario Resources
1
6-Building Towards Continuous Feedback Systems
6.1-An Introduction to People Operations and People Analytics;6.2-The Buildings Blocks of People Operations (or “People Ops”);6.3-How to Capture Performance Data;6.4-Why Measuring Process vs. Outcome is Strategically Important;6.5-Why You Should Drive towards a Continuous Feedback Culture;6.6-Automation Strategies for Continuous Feedback Capture
1
7-Bonus Interview w/ CTO Shane Stanford (Groupon, Apartments.com) + Certification
7.1-Shane Stanford on Feedback in Development Environments
1
8-How to Request Your Custom Feedback and Performance Management Certificate
8.1-Request Your Custom Certificate (After Completing 100% of the Course)
0