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Description

Improving your organisation's processes is something that is becoming increasingly important. As we move forward, organisations are building more and more processes, all with varying purposes, touching various departments and delivering various products. As these become more complex and organisations grow, having the knowledge of how to amend, improve and secure these processes is a skill becoming vital. If you can deliver such improvements to your organisation's processes today, they will reward this favourably!
In this course, you will learn the fundamental building blocks behind the task of process improvement, the best process mapping tools available and when these should be deployed. Every process map has a purpose, so this course will show you which one to use when!
We will cover:
- The fundamentals behind process improvement.
- How to identify value and and non-value add steps.
- The main processes we need to build during a process improvement initiative.
- The process to be followed to ensure successful deliverance of process improvement projects.
- A LIVE demonstration of a process improvement case study.
- A complete process mapping toolkit, with LIVE demonstrations on how to use each one - with templates attached for those which require it.
- We will test your knowledge with quizzes and an assignment.
At the end of this course, you should have the confidence not only to conduct wide ranging process improvement projects but also to sell the vision and importance of process improvement to leaders within your organisation.
Who this course is for:
Anyone currently working for a company who wants to improve the business
Anyone who owns a business / manages a department and wants to improve operational performance
Anyone who wants to upskill in this field as improving your business from within is a skill HIGHLY in demand
Anyone who wants to leave the course with full confidence in delivering this topic

What you'll learn

How to effectively deploy process improvement within your organization

How to improve organisational processes, reducing time, effort and financial waste

How to identify value add and non-value add steps, reducing the latter and increasing the former

Improve the quality of your products and services, linking with better revenue and customer satisfaction

How to deploy effective and efficient processes which make your employees satisfied with their day jobs

How to improve processes - from individual activities and steps to the wider workflow

Techniques to make you better equipped to impress your management line by improving processes without being prompted

You'll be upskilled in a range of tools that can be utilised in this field - even on a daily basis

You'll have a new found confidence to map, improve and fix your key processes both proactively and reactively

You will be able to quickly and clearly identify opportunities to reduce costs and save time

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures
Expand All Sections
1-Introduction
3
1.1-What is covered is this course?
1.2-Disclaimer
1.3-Purpose of this course
2-Process improvement: What?
5
2.1-What is a process?
2.2-What is process improvement?
2.3-Examples of process improvement
2.4-Process improvement technique 1
2.5-Section quiz
3-Process improvement: Who?
6
3.1-Who delivers process improvement?
3.2-Who is process improvement for?
3.3-Process improvement roles
3.4-Process improvement technique 2 (1)
3.5-Process improvement technique 2 (2)
3.6-Section quiz
4-Process improvement: How?
14
4.1-Overview
4.2-Lean
4.3-Six Sigma
4.4-Total Quality Management
4.5-Theory of Constraints (1)
4.6-Theory of Constraints (2)
4.7-Plan, Do, Check, Act (PDCA)
4.8-Continuous improvement (1)
4.9-Continuous improvement (2)
4.10-Business Process Management
4.11-Process to deploy process improvement
4.12-Considerations for deployment
4.13-Process improvement technique 3
4.14-Section quiz
5-Process improvement: When?
6
5.1-Triggers of process improvement
5.2-When is a process ripe for change?
5.3-When is a process ripe for change? - Template demonstration
5.4-When is best to conduct the change?
5.5-Process improvement technique 4
5.6-Section quiz
6-Process improvement: Why?
5
6.1-Reasons to pursue improvements (1)
6.2-Reasons to pursue improvements (2)
6.3-Benefits & desired outputs
6.4-Process improvement technique 5
6.5-Section quiz
7-Demonstrations
6
7.1-Overview
7.2-Demonstration 1
7.3-Demonstration 2
7.4-Demonstration 3
7.5-Demonstration 3 cont.
7.6-Demonstration 3 conc.
8-Close out
4
8.1-Interactive exercise
8.2-Review of key learnings
8.3-Thank you
8.4-Bonus