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Description

Welcome to the comprehensive course on passing the Salesforce Sales Representative Certification.
In this course, we cover the main concepts needed to pass and make them easy to understand
Some of the concepts covered:
Deal Management
The Stages of Selling and how to complete each stage successfully
Common blockers in sales deals and how to overcome them
The differences between pipeline and forecasting
Key Deal Terms
Customer Sucess
Many more concepts!
This course has all the resources you need to pass the Salesforce Sales Representative Certification Course. All key concepts are explained with the following comprehensive resources:
Videos reviewing all topics
Glossary explaining all key terms
Full practice exam with explanations and answer links to help you gauge your exam readiness
Details notes on all Trailhead content for the certification
This certification is fantastic for any Salesforce professionals who are looking to gain a better understanding of Sales processes in an idyllic form and how to shape your own sales process to work smoothly.
This can help any Salesforce professional gain greater context into how to help their systems better support a great sales process!
We can't wait to see you in the course and get your well-deserved Salesforce Sales Representative Certification!
Who this course is for:
Learners who are preparing for the Salesforce Sales Rep Certification

What you'll learn

Prepare for the Salesforce Sales Representative Certification Exam

Learn the Sales Cycle and how to move throughout the Sales Cycle

Pipeline vs. Forecasting Comparisons and Examples

Lead Qualification Process

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures
Expand All Sections
1-Welcome to the Course!
5
1.1-Welcome!
1.2-Meet Emily
1.3-Meet Jeremy
1.4-About the Course
1.5-Exam Outline
2-Glossary
1
2.1-Glossary
3-Trailhead Notes
1
3.1-Notes Overview
4-Planning 21%
7
4.1-Introduction to Planning
4.2-Territory Planning
4.3-Sales Quota Planning
4.4-Key Accounts Engagement
4.5-Business and Sales Acumen
4.6-Business Relationships
4.7-Planning Practice Questions
5-Customer Engagement 15%
9
5.1-Introduction to Customer Engagement
5.2-BANT
5.3-Dale Carnegies 5 C's of Selling
5.4-Connect
5.5-Collaborate
5.6-Create
5.7-Confirm
5.8-Commit
5.9-Customer Engagement Practice Questions
6-Deal Management 37%
13
6.1-Introduction to Deal Management
6.2-Overview of the 7 Stages of Selling
6.3-Prospecting
6.4-Qualifications
6.5-Meeting/Demo
6.6-Proposal
6.7-Negotiation
6.8-Closing
6.9-Post Sales
6.10-Key Deal Terms
6.11-Objection Handling
6.12-Pricing Methods
6.13-Deal Management Practice Questions
7-Pipeline 12%
7
7.1-Introduction to Pipeline
7.2-New Pipeline Generation
7.3-Pipeline Health
7.4-Data Integrity
7.5-Pipeline Review Meetings
7.6-Pipeline Progression
7.7-Pipeline Practice Questions
8-Forecasting 6%
5
8.1-Introduction to Forecasting
8.2-Forecasting vs. Pipeline
8.3-Forecast Accuracy
8.4-Forecast Responsibility
8.5-Forecast Practice Questions
9-Customer Success 9%
8
9.1-Introduction to Customer Success
9.2-Post Sales Customer Journey
9.3-Order Fulfillment
9.4-Customer Satisfaction
9.5-Challenge Framing
9.6-Scoping
9.7-Adoption
9.8-Customer Success Practice Question
10-Practice Exam
2
10.1-Introduction to the Practice Exam
10.2-Sales Representative Full Practice Exam
11-Thank you!
3
11.1-Thank you for taking the course!
11.2-Trailhead
11.3-Let's Connect!