Understanding and Developing Emotional Intelligence

This engaging course outlines the concept of Emotional Intelligence, explains why it is important for personal and professional development, and describes how to apply the ideas to assess and improve your own confidence and performance by developing your EI. 


As the different aspects are explained via our video lectures, each section is supported by downloadable exercises and other resources to help you revise and consolidate the learning.


We all know what intellectual intelligence is, and we also know it can be misleading because that sort of intelligence doesn’t accurately reflect how well someone functions and manages at work or in life.


We also all know of highly intelligent people who don't handle themselves very well; they are not good in social relationships, for example, or that have difficulty communicating.


Just as important as conventional IQ – the sort of intelligence that gets measured in those tests many of us did in school – is Emotional Intelligence. 


Emotional Intelligence is a set of aptitudes which determine how well you handle yourself in life, and how well you are able to understand and get on with others.


In an ever-more complex and demanding world, technical expertise – knowing how to do your job – is not enough. We are all experiencing higher demand, more stress, and more fluid working relationships. Now we can all do with being more proactive, engaging with others, and learning how to manage our own energy levels, our relationships, and other people.


The skills of Emotional Intelligence show you how to do these things and how to develop the insight and confidence to handle your own and others' expectations and emotions effectively.


This course features easily learned elements supported by practical exercises, all clearly explained by Barry Winbolt, lecturer and psychotherapist, based on his 30 years' experience of helping people to improve workplace relationships and performance in many different settings and cultures.


In a series of engaging videos, he explains the strengths of Emotional Intelligence and why we should develop them in ourselves and others. He shows you how to make the skills part of your repertoire. He then provides a comprehensive toolkit for creating positive working relationships, and managing yourself, as well as the increasing demands of the workplace. 


By the end of this course, you'll have a better understanding of Emotional Intelligence, which will help you become more confident in your decisions and your working relationships. It will place you ahead of the pack; Emotional Intelligence is a key component in effective management and leadership.


Emotional Intelligence is based on a set of learnable skills. It is backed up by a huge body of research which shows that these skills can help you:


Get on better with others
Communicate more effectively 
Make better decisions
Handle stress and pressure
Motivate yourself
Reduce anxiety
Manage others more effectively.


You’ll also learn why EI is now seen as the defining characteristic among successful managers and leaders. 
Who this course is for:
Aimed primarily at managers, aspiring managers and others in a supervisory role, the content is applicable to anyone who wants to understand Emotional Intelligence for personal or professional development
People who want to improve their career prospects by developing their Emotional Intelligence
HR and other professionals who want to guide and coach others to improve their performance
Leaders who want to know how to 'win hearts and minds'