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Description

Professional email writing skills are highly valued in business communication and play a significant role in your daily interactions with colleagues. Yet many people still struggle to get their message across. This often results in frustration among colleagues, miscommunications, and stressful conflicts at work.
When you improve your business email writing skills, you will gain more confidence, enhance your professional reputation, and grow your career. In this course, you will learn best practices for email writing, how to structure an email for maximum impact, and how to avoid common mistakes.
By the end of the course, you will be able to write professional emails that are
clear, concise, and effective.
The course is for you if you want to:
Craft powerful emails that your colleagues want to read
Ensure you are better understood in the workplace
Get ideas across quickly and efficiently
Boost productivity and increase team collaboration through email
This course is designed to help any professional who wants to
communicate effectively
on the job and advance their career using email communication. Unlike many other courses that share little bits and pieces, this course is designed to give you
comprehensive training
on email writing and etiquette at work.
It goes beyond theory and provides easy-to-implement examples, scripts, and advice that you can start applying as soon as you watch the lectures!
Enroll now to get started!
Who this course is for:
Individuals and teams that correspond regularly with managers and colleagues by email
Individuals and teams that need to improve their business communication skills
Individuals and teams that wish to boost productivity, save time and increase team collaboration using email communication

What you'll learn

Gain the knowledge and confidence needed to master your email writing skills

Demonstrate your experience and professionalism through email communication

Assure that your business emails receive the attention they deserve

Compose clear emails for maximum readability, comprehension, and impact

Build your professional reputation and enhance your career success using email communication

Get ideas across quickly and with a minimum of effort for more efficient team collaboration

Adapt emails to accommodate different audiences and work situations

Become a faster and more efficient writer to boost productivity and save time

Increase team collaboration through effective group-wide team updates

Build new professional relationships and improve existing ones through email writing

Plan, organize and format emails in a logical and reader-friendly structure

Make long and complex emails simple and scannable for your recipients

Proofread and edit your email to make it clear, concise and easy to understand

Build credibility and trust in business emails when sharing confidential information

Modify your emails to cope with cultural nuances

Expand your knowledge of email communication across the generational gap

Move beyond hierarchical restrictions to build rapport with managers and colleagues

Adapt your writing style to reflect global English norms and internationally accepted formatting standards

Understand how all email elements affect the recipient’s mindset and response

Write effective subject lines, greetings, sign-offs and signatures

Use the 'To', 'Cc', 'Bcc' and 'Reply all' fields correctly

Learn the proper ways to forward emails without annoying the recipients

Provide supporting information in the form of facts, documents, screenshots, and attachments

Create effective email templates to manage repetitive emails and save on time

Feel confident saying “No” via email without creating tension at work

Write the perfect apology email for various challenging situations

Write introduction emails to introduce yourself or a colleague to the team

Learn how to follow up for information, clarification, feedback or approval

Write effective appreciation or congratulations emails

Learn how to reschedule, cancel or invite someone to a meeting via email

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures
Expand All Sections
1-Maximizing Email Potential in Business Communication
7
1.1-Course Overview
1.2-Introduction to Section 1
1.3-Using Email to Build Your Reputation
1.4-Using Email for Group Updates
1.5-Using Email for Collaboration
1.6-Using Email for Recordkeeping
1.7-Quiz - Section 1
2-Building Relationships Through Business Emails
7
2.1-Introduction to Section 2
2.2-Building and Improving Relationships Through Emails
2.3-Using Humor in Business Emails
2.4-Building Credibility In Business Emails
2.5-Modifying Emails to Cope with Cultural Nuances
2.6-Email Communication Across the Generational Gap
2.7-Quiz - Section 2
3-5 Core Elements Of Email Writing
7
3.1-Introduction
3.2-How to Write Effective Subject Lines
3.3-Why Should You Focus On Your Greetings
3.4-Writing the Main Content
3.5-Providing Supporting Information
3.6-Using the Right Sign-offs And Signatures
3.7-Quiz - Section 3
4-How to Write Easy to Understand Emails
8
4.1-Introduction
4.2-How to Compose Clear Email Messages
4.3-Writing and Organizing Long Emails
4.4-Proofreading and Editing Your Work
4.5-Common Grammar Mistakes in Business Emails
4.6-Common Punctuation Mistakes
4.7-Tools for Checking Grammar and Punctuation
4.8-Quiz - Section 4
5-Built-In Email Features: Important Etiquettes
6
5.1-Introduction
5.2-When to Use 'To', 'Cc', 'Bcc' and 'Reply All'
5.3-Best Practices for Forwarding Emails
5.4-Email Attachment Etiquettes
5.5-Using Templates for Repetitive Emails
5.6-Quiz - Section 5
6-Coping with Email Communication Challenges
6
6.1-Introduction
6.2-Getting Colleagues to Respond to Your Emails
6.3-How to Say No via Email
6.4-How to Respond to Confusing Emails
6.5-How to Respond to Rude Emails
6.6-Quiz - Section 6
7-Emails for Common Workplace Situations
12
7.1-Introduction
7.2-How to Write Introduction Emails
7.3-How to Write Follow-up Emails
7.4-Managing Projects Using Email
7.5-Discussing Meetings and Events via Email
7.6-Praise and Congratulations
7.7-Delivering Good News
7.8-Delivering Bad News
7.9-Vacations, Absences and Sick Leaves
7.10-Reporting Issues and Discussing Solutions
7.11-How to Write Business Apology Emails
7.12-Quiz - Section 7
8-Additional Content
4
8.1-FAQs: How to Address Challenging Situations at Work
8.2-Email Communication During COVID-19
8.3-Quiz - Section 8
8.4-Congratulations & Course Certificate
9-WHAT'S NEXT?
1
9.1-Bonus Lecture