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Description

Do you worry your emails aren't having the impact you'd like? 


Do you often have to chase people to respond to your emails? 


Would you like to save time when writing emails? 


Want to know how to get your message across in an email clearly, concisely and compellingly?


From
one of Udemy's top writing instructors
comes this short, sharp course on email etiquette. In it you'll discover how to:


- follow a proven formula for structuring effective emails


- write for international readers by understanding a key principle of intercultural communication


- strike the right tone of voice and level of formality


- get a desired response from your reader by following a key golden rule when crafting any email


- adapt your emails to reflect the switch from desktop to mobile


- maintain a positive workplace culture through email


- avoid accusations of bullying, back-covering and discrimination in your emails


- craft a subject line that maximises your chances of your email being read


- create an out of office reply that will empower your team to handle things smoothly while you're away


- proofread your email effectively to avoid those embarrassing howlers


You'll also get a 
downloadable coursebook
, including a
 7-point checklist
to print out and keep by your desk so you never write an ineffective email ever again. 


So stop stressing over what to say and how to say it.


Enrol now to make your very next email as punchy, powerful and persuasive as possible.
Who this course is for:
A recent graduate who's new to the workplace
A manager seeking to build a positive team culture
An experienced professional who wants to write more persuasive emails
This course is NOT aimed at people writing sales or direct marketing emails

What you'll learn

Write punchier, more powerful emails every time

Contribute to a positive workplace culture through email

Never write an embarrassing or ineffective email ever again

Save time and eliminate stress when writing your next email

Apply simple layout tricks to adapt your emails for readers on mobile

Avoid accusations of bullying, back-covering and discrimination in your emails

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures
Expand All Sections
1-Welcome to the course!
2
1.1-Is this course for you?
1.2-Course ebook
2-What to say in an email - and how to say it
12
2.1-Pre-quiz: what to say in an email and how to say it
2.2-International team? Cultural considerations when writing emails
2.3-SCRAP - how to structure your email
2.4-Exercise: apply the SCRAP formula to this real-life email (15 mins)
2.5-Exercise answer: apply the SCRAP formula to this real-life email
2.6-NEW: Email template for SCRAP
2.7-How to write clearly with the rule of one
2.8-NEW: How to reply to a confusing email
2.9-NEW: Email template for TIC
2.10-Layout tips for better emails
2.11-Email content
2.12-What to say and how to say it: key points to remember
3-When to say it by email (and when not to)
6
3.1-Pre-quiz: when to email (and when not to)
3.2-Things you should never say in an email
3.3-When to email - and when not to
3.4-How long should you take to reply to every email?
3.5-When to say it by email (and when not to)
3.6-When to email - and when not to: key points to remember
4-Email greetings, sign-offs, signatures and subject lines
6
4.1-Pre-quiz: email greetings, sign-offs, signatures and subject lines
4.2-Email greetings - how to address your recipient politely and professionally
4.3-Email sign-offs and signatures - how to end politely and professionally
4.4-How to write a compelling subject line
4.5-Test your knowledge of greetings, sign-offs and subject lines
4.6-Greetings, sign-offs, signatures and subject lines: key points to remember
5-More email best practices
8
5.1-Pre-quiz: more email best practices
5.2-Urgent emails: when to flag them as important or high priority (and when not to)
5.3-How to use the 'To' field, 'Cc', 'Bcc' and 'Reply all'
5.4-Best practice for sending attachments
5.5-How to write a helpful out of office message
5.6-Proofreading your email - including the one thing you must ALWAYS check!
5.7-Test your knowledge of email best practices
5.8-Email best practice: key points to remember
6-Final thoughts
2
6.1-Download your course certificate
6.2-Bonus lecture