Business Skills: Email Etiquette Rules Everyone Should Know
Immediately Improve Your Writing Skills, Boost Your Productivity and Avoid Common Errors
Description
According to Business Insider, "
the average U.S. employee spends about a quarter of his or her time at work combing through the hundreds of emails each employee sends and receives each day
".
But despite the sheer volume of emails we send and receive, many business professionals do not use email appropriately. Inappropriate email etiquette can negatively impact on
perceptions of professionalism
, on
efficiency
and can
increase a company's risk of liability
.
This course helps you
minimise that risk
by coaching you in exceptional email etiquette. Naturally, that includes a focus on professionalism in the workplace, behaviour, email structure, formatting, spelling, the importance of spelling and grammar, the all-important subject line and much more.
Based on my eleven years' experience training professionals in more effective business communication, this course is your go-to guide to
write right, every time
.
Join me for
video
and
text lectures
,
hands-on activities
,
quizzes
and more. Download
handy resources
. Get
personalised feedback
via the Q&A board, share your experiences and contribute to a growing
knowledge base
created by professionals just like you from all over the world.
Ready to put your best foot forward? Fantastic. Looking forward to seeing you in the course.
Who this course is for:
This course is for all business professionals who want to be more confident and effective when they write to their clients and coworkers.
What you'll learn
save time and reduce communication frustration
explain circumstances when sending an email is necessary and / or appropriate
identify situations when sending or retrieving emails is not acceptable
create an email subject line which accurately describes the message's content
consider visual components of an email, in order to enhance comprehension
determine who should (and should not) receive copies of emails - in CC or BCC
know how to manage situations where an email reaches the wrong people
identify and use appropriate tone and level of formality
Requirements
- You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
- No previous design experience is needed.
- No previous Adobe XD skills are needed.
Course Content
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