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Description

Having the ability to Root Cause an issue as it arises within a team or organization is a hugely important skill to have. With this course, you will learn how to deliver effective root cause analysis in a range of situations and scenarios. You will leave the course understanding how to reduce the errors and issues plaguing your key processes and outputs. You will be able to effectively improve the quality of your processes, products and services by reducing defects in how they are delivered. You will know how to utilize the tools available to generate insight into the
actual
causes of your biggest problems, giving you the information needed to identify the right solutions and fixes, quickly.
In this course, you will learn:
- What is a root cause analysis?
- What is the process required to conduct an root cause analysis? (The 8D Process).
- The purpose and importance of root cause analysis.
- Tools and methods required for root cause analysis.
- Key points to consider when conducting root cause analysis (controls, causes, types, people etc.)
- A case study example.
Organizations today are crying out for people that have the skills, knowledge and toolkits available to pivot quickly when a problem or issue occurs. Having these skills will enable you to remove bottlenecks quicker, understand the origins of errors better and in turn, speed up your key processes. THIS is adding value to your organization - something that organizational leaders will be keen to see!
Who this course is for:
Anyone currently working for a company who wants to root cause errors and issues as they arise
Anyone who owns a business / manages a department and wants to root cause errors and issues as they arise
Anyone who wants to upskill in this field as root causing your issues from within is a skill HIGHLY in demand
Anyone who wants to leave the course with full confidence in delivering this topic

What you'll learn

How to deliver effective and lasting root cause analysis

How to deliver root cause analysis tools within your organization upon completion

How to deploy root cause analysis in a wide range of scenarios and settings through a series of case study examples

You will expand your problem solving, analytical and investigative skills vastly

Impress your leaders and colleagues by finding not only problems but the right solutions to fix them

Fix errors and issues as they arrive, minimising the impact on your organization, saving time and money

Proactively reduce the risk of errors occurring at all by utilising these tools to their full ability

Improve the stability and capability of your key processes and improve outputs and quality by deploying the root cause process in full

Instil a mindset of root cause analysis into your organization using these techniques, placing your business way ahead of the competition

Learn what root cause analysis is, its triggers, how it can be deployed and why - upskilling in knowledge highly in demand in today's workforce

Requirements

  • You will need a copy of Adobe XD 2019 or above. A free trial can be downloaded from Adobe.
  • No previous design experience is needed.
  • No previous Adobe XD skills are needed.

Course Content

27 sections • 95 lectures
Expand All Sections
1-Introduction
3
1.1-Introduction
1.2-Disclaimer
1.3-What is the purpose of this course?
2-The fundamentals of RCA
13
2.1-What is root cause analysis?
2.2-The purpose of root cause analysis
2.3-Benefits of root cause analysis
2.4-Root cause analysis document
2.5-Examples of root cause analysis - Problems
2.6-Examples of root cause analysis - Problems continued
2.7-Examples of root cause analysis - Indicators
2.8-Examples of root cause analysis - Process
2.9-Examples of root cause analysis - People
2.10-Examples of root cause analysis - System
2.11-Examples of root cause analysis - Practical exercise
2.12-Root cause analysis document
2.13-Scenario
3-Root cause analysis process
23
3.1-Overview of the 8D process
3.2-Phase 0 - Plan your approach
3.3-Phase 1 - Establish the team
3.4-Establish the team - example
3.5-Phase 2 - Define the problem
3.6-Define the problem - example
3.7-Phase 3 - Interim actions
3.8-Interim actions - example
3.9-Interim actions - Plan
3.10-Phase 4 - Identify & verify the root cause
3.11-Identify & verify the root cause - example 1
3.12-Identify & verify the root cause - example 2
3.13-Phase 5 - Identify & choose corrective actions
3.14-Identify & choose corrective actions - example 1
3.15-Identify & choose corrective actions - example 2
3.16-Identify & choose corrective actions - example 3
3.17-Phase 6 - Implement corrective actions
3.18-Implement corrective actions - example
3.19-Phase 7 - Preventative actions
3.20-Preventative actions - example
3.21-Phase 8 - Team recognition
3.22-Team recognition - example
3.23-Section quiz
4-Tools to conduct an RCA
33
4.1-High level overview of the tools
4.2-Pareto Chart - Fundamentals
4.3-Pareto Chart - How to deploy
4.4-Pareto Chart: Demonstration
4.5-5 Whys - Fundamentals
4.6-5 Whys - How to deploy
4.7-5 Whys - Scenario
4.8-5 Whys: Demonstration
4.9-Fishbone Diagram - Fundamentals
4.10-Fishbone Diagram - How to deploy 1
4.11-Fishbone Diagram - How to deploy 2
4.12-Fishbone Diagram - Scenario
4.13-Fishbone Diagram: Demonstration
4.14-Drill Down - Fundamentals
4.15-Drill Down type 1 - How to deploy
4.16-Drill Down type 1 - Scenario
4.17-Drill Down type 1: Demonstration
4.18-Drill Down type 2 - How to deploy
4.19-Drill Down type 2 - Scenario
4.20-Drill Down type 2: Demonstration
4.21-Fault Tree Analysis - Fundamentals
4.22-Fault Tree Analysis - How to deploy
4.23-Fault Tree Analysis - Demonstration
4.24-FMEA - Fundamentals
4.25-FMEA - How to deploy
4.26-FMEA - Scenario
4.27-FMEA: Demonstration
4.28-Issue / error log - Fundamentals
4.29-Issue / error log - How to deploy
4.30-Issue / Error Log: Demonstration
4.31-Root cause analysis matrix
4.32-Try out one of the tools!
4.33-Section quiz
5-Other points to consider
11
5.1-Reactive vs. proactive root cause analysis
5.2-Types of causes
5.3-Types of control
5.4-Interactive exercise
5.5-Importance of people
5.6-Importance of data baselining
5.7-Important of data baselining - 2nd example
5.8-Importance of data baselining - 3rd example
5.9-Facilitating a session
5.10-A day in the life of...
5.11-A day in the life of... you! Interactive exercise
6-Case study
5
6.1-Initiate the RCA
6.2-Key actions
6.3-Key deliverables
6.4-Benefits
6.5-Lessons learned
7-Close out
5
7.1-Practical exercise
7.2-Review of key learnings
7.3-Hints and tips
7.4-Thank you
7.5-Bonus